Lakhvir Kaur Mund
Edmonton,AB
Summary
Ethical, Ambitious, Compassionate, Organized, Creative & Innovative for my work. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Cashier
Neighbours Convenience & Cigar
3375 28a Av Nw
04.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Assistant Store Leader
7-eleven
3341 -34 St
10.2016 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Created staff schedules, approved requested time off and updated reports.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised Number co-workers.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Worked with customer service representatives to handle escalated customer issues.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Trained new-hires on type procedures to better service customers.
- Completed monthly and quarterly Type reports for senior management.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Answered product questions and assisted customers in selection and checkout.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Conducted inventory analysis to determine optimal stock levels.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered questions about store policies and addressed customer concerns.
- Organized shift meetings to communicate and resolve issues for night operations.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Certificate In Computer Applications - Computer Applications Development
Ms College of Management & Technology
Fatehabad, Haryana (India)07.2005
Hair & Makeup Artist - Hair & Makeup
Sangini Mahila Welfare Society
Fatehabad, Haryana( India)03.2006
Post Graduate - Bachelor of Arts
Kurukshetra University
Ratia, Haryana (India)04.2008
Master Of Computer Science & Technology - Computer Applications Development
Ms College of Management & Technology
Fatehabad,Haryana (India)04.2009
Security Guards License -
Brar Security
09.2023
First Aid & CPR /AED Level C(BL) -
Canadian Red Cross
09.2023
Two Years Senior Secondary School Program - Arts
Government Girls Senior Secondary School
Ratia , Haryana (India)Live -in-care Giver -course - Care of The Elderly & Persons With Special Needs
Gurukul Institute of PSW
Ludhiana , Punjab (India)04.2005
Skills
- Product Recommendations
- Payment Processing
- Drawer Balancing
- Customer Assistance
- Product Restocking
- Cash Handling
- Customer Service
- Cash Register Operation
- Order Packaging
- Inventory Management
- Payment Collection
- Written and Verbal Communication
- Merchandise Restocking
- Refunds and Exchanges
- Loyalty Program Promotion
- Cash Management
- Reports and Documents
- Staff Training
- Issue Resolution
- Cash Handling and Management
- Order Verification
- Retail Merchandising
- POS System Operations
- Cleaning and Sanitizing
- Time Management Skills
- Point-Of-Sale System Operation
- Inventory Control
- Money Handling
- Cash Drawer Balancing
- Daily Reporting
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Cashier
Neighbours Convenience & Cigar
04.2017 - Current
Assistant Store Leader
7-eleven
10.2016 - Current
Certificate In Computer Applications - Computer Applications Development
Ms College of Management & Technology
Hair & Makeup Artist - Hair & Makeup
Sangini Mahila Welfare Society
Post Graduate - Bachelor of Arts
Kurukshetra University
Master Of Computer Science & Technology - Computer Applications Development
Ms College of Management & Technology
Security Guards License -
Brar Security
First Aid & CPR /AED Level C(BL) -
Canadian Red Cross
Two Years Senior Secondary School Program - Arts
Government Girls Senior Secondary School
Live -in-care Giver -course - Care of The Elderly & Persons With Special Needs
Gurukul Institute of PSW