Lakhvir Kaur
Dartmouth,NS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
McDonald's
06.2024 - Current
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Shift Manager
Burger King
11.2021 - 06.2024
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Restaurant Manager
Sudwest
07.2020 - 11.2021
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Daycare Teacher
Garderie Educative Nif Naf
08.2019 - 06.2021
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Customer Service Representative
Airtel
02.2018 - 10.2018
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
College CDI
Montreal, QC06.2020
Skills
- Exceptional communication
- Sales and Upselling
- Client Relationship Management
- Reservation Management
- Guest communication
Certification
- Certified - Food&safety
- First Aid/CPR certified
Timeline
Guest Experience Manager
McDonald's
06.2024 - Current
Shift Manager
Burger King
11.2021 - 06.2024
Restaurant Manager
Sudwest
07.2020 - 11.2021
Daycare Teacher
Garderie Educative Nif Naf
08.2019 - 06.2021
Customer Service Representative
Airtel
02.2018 - 10.2018
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
College CDI
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