Senior Manager- Business Operations & PMO
Quantiphi Analytics Solutions Private Limited
2023.07 - 2024.03
Lakhvinder Singh
Business Operations Consultant
Winnipeg,MB
Timeline
Associate Director- Head of Business Operations & RMG
USEReady Technology Private Limited
2021.08 - 2023.07
Manager - Business Operations and RMG
Marlabs Innovations India, Bangalore
2018.08 - 2021.08
Consultant - Analytics and Governance
Capgemini Technology Services
2012.04 - 2018.08
Contractor
Quinnox Consultancy Services
2012.01 - 2012.03
Software Engineer
JAK GLOBAL SOLUTIONS
2010.07 - 2011.12
Executive Program - Operation Management
Indian Institute of Management
MBA - Operations Management
Karnataka State Open University
Bachelor of Engineering - Computer Science
Guru Nanak Dev Engineering College
- Strategic Management (IIM-B)
- Certified Scrum Master (CSM)
- Alteryx Foundation Micro- Credential Alteryx Designer Core Certification
- Effective Business Communication (IIM-B)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Quote
When people use your brand name as a verb, that is remarkable.
Meg Whitman
Summary
Result-oriented professional with over 13+ years of comprehensive experience in Operations Management, Strategic Planning, Revenue Forecasting, Business Transformation, Resource Management, and Dashboard Management. Demonstrated leadership abilities with a track record of developing and implementing programs and policies that facilitate positive organizational change. Skilled in collaborating with internal and external stakeholders to ensure seamless business operations and implementing processes and service standards to achieve operational excellence. Proven ability to drive business growth and success. Eager to leverage expertise to contribute effectively to organizational objectives.
Skills
- Project Management
- Resources Management
- Process Improvement
- Business Operations
- Business Transformation
- Revenue Forecasting
- P&L Management
- Cost Optimization
- Bench & Skill Management
- PMO
- Data Analytics
- Strategic Planning
- Data-driven decision-making
- Documentation And Reporting
- Budget Management
- Business Planning
Overview
14
14
years of professional experience
1
1
Language
Work History
Senior Manager- Business Operations & PMO
Quantiphi Analytics Solutions Private Limited
2023.07 - 2024.03
- Achieved operational excellence by streamlining processes and implementing best practices, resulting in a reduction of revenue leakage.
- Collaborated with sales, delivery, and practice teams to ensure smooth operations and timely project delivery.
- Developed strategic plans for business growth, resulting in increased revenue and improved margin by 1.5%.
- Utilized data-driven insights to inform decision-making processes, achieving a remarkable 98% accuracy in revenue forecasting.
- Improved team performance by providing comprehensive training and fostering collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Mentored junior staff members for skill development and career progression within the organization.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Promoted culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Associate Director- Head of Business Operations & RMG
USEReady Technology Private Limited
2021.08 - 2023.07
- Streamlined major business operations and RMG activities at USEReady.
- Tracked and controlled operational parameters for delivery and practices, conducting revenue and margin trend analysis, and publishing periodic reports for management review.
- Analyzed monthly P&L reports with relevant account managers to ensure deliverables remained within budget and sold margins.
- Collaborated with account leadership to anticipate revenue by understanding business pipeline and assisting delivery managers in finding growth prospects.
- Evaluated month-over-month revenue for client businesses, ensuring resources were available to mitigate risks.
- Developed deep understanding of projects to enhance service delivery and equipped account leadership team with actionable financial and operational metrics to increase gross margins.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
Manager - Business Operations and RMG
Marlabs Innovations India, Bangalore
2018.08 - 2021.08
- Collaborated with key stakeholders and leaders to facilitate success of operational plans and business programs, ensuring that business and operations of unit are running on specified cadence and delivering on commitments.
- Led the Business Operations activities related to Staffing, Cost, AOP, Overheads, Project Timelines, Top-down communications, KPIs, Risks, Surplus & Shortages, Project Management tools, Monthly Business Reviews etc.
- Prepared MIS around key metrics related to costs, headcount growth and key initiatives; including data analysis, summarization and leadership reporting.
- Streamlined major Business operations and RMG activities in Marlabs.
- Responsible for Tracking and control of operational parameters for Delivery and Practices, Revenue and margin trend analysis and publishing periodic reports/dashboard for management review.
- Responsible for revenue forecasting and reporting, analyzing Actual vs forecast and taking corrective measures to reduce variance.
- Provided essential business operational support as well as acting as sounding board for business issues, adding value to lead discussions and operational decisions etc.
- Developed Project plan, Timeline tracking, managed Program milestones and managed change management initiatives and projects
- Responsible for Operational Excellence, Margin Improvement, and Stakeholder Management.
- Responsible for Budget Overview for account - Maintaining project revenues and profitability for assigned projects by working closely with Onsite/Offshore Project Managers.
- Prepared weekly resource utilization reports and reviewed them with key stakeholders to improve utilization %
- Looking after Demand Fulfillment & Bench management: i.e Tracking Open Demands & Prioritizing recruitment activities as per requirement.
Consultant - Analytics and Governance
Capgemini Technology Services
2012.04 - 2018.08
- Worked in Capgemini as Consultant- Analysts & Governance for their Multiple Projects
- Developed and optimized Operations efficiency measurement framework by reporting automation
- Work closely with Business Unit head, Delivery head to establish consistent time-based and audience-based reporting
- Coordinating with different project stakeholders to ensure accomplishment of project deliverables and to meet process compliance
- Business Unit monthly forecasting report presented to Worldwide leaders
- Worked collaboratively with various teams like Delivery, Practice, and operations to ensure hygiene of business like - MTS, allocations, and data accuracy
- Analyzed Actual Vs Forecasted revenue to identify variance reasons and suggested corrective actions by using qualitative techniques
- Provided support on resource management, Resource Allocation & bench management and managing large workforce resources
- Responsible for Creating Job Id, sourcing, screening and follow-up with Delivery on closures
- Arranged SharePoint, T-room and DL access for delivery.
Contractor
Quinnox Consultancy Services
2012.01 - 2012.03
- Experience working in complete production Support life cycle involving maintenance
- Hands on experience Motorola Compass and worked on UNIX for deployment of Products
- Worked as Admin for Motorola's Internal and External portal which includes deployment, maintenance and troubleshooting
- Worked as Admin for Motorola's COMPASS (a shared repository across Motorola) which includes deployment, maintenance and troubleshooting.
Software Engineer
JAK GLOBAL SOLUTIONS
2010.07 - 2011.12
- Managed complete Software Development life cycle involving programming and maintenance
- Developed Web and Windows Based applications passing through all stages of Software Development Life Cycle
- Responsible for testing, fixing bugs and troubleshooting technical problems
- Modified applications according to user's requirements
- Coordinated with System engineers to fix application defects.
Education
Executive Program - Operation Management
Indian Institute of Management
Calcutta, India09.2023
MBA - Operations Management
Karnataka State Open University
Mysore, India01.2014
Bachelor of Engineering - Computer Science
Guru Nanak Dev Engineering College
Bidar, India06.2010
Certification
- Strategic Management (IIM-B)
- Certified Scrum Master (CSM)
- Alteryx Foundation Micro- Credential Alteryx Designer Core Certification
- Effective Business Communication (IIM-B)
LinkedIn Profile
Lakhvinder Singh
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionSimilar Profiles
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