Lakhita Prabhu
San Jose
Summary
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Panda Express Restaurant
San Jose, CA
03.2022 - Current
- Delivered fast-paced, high-volume customer service in a fast-paced dining environment.
- Greet customers, identify needs, and recommend menu items to enhance guest experience.
- Managed cash register and POS transactions accurately/efficiently with strong attention to detail.
- Resolve customer questions and concerns quickly to ensure satisfaction.
- Maintained cleanliness and organization of the front-of-house areas in compliance with food safety standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Adapt quickly to changing customer flow and prioritize tasks in a dynamic environment.
Education
High School Diploma -
Summit Public Schools: Tahoma
San Jose, CABachelor of Science - Business Administration
San Jose State University
San Jose, California, CA06-2028
Skills
- Customer needs assessment
- Relationship building
- Upselling and cross-selling
- Persuasive communication
- Retail and service sales support
- Objection handling
- Customer inquiry resolution
Customer & Sales Skills
Professional Skills
- Verbal and written communication
- Cash handling & POS systems
- Time management
- Team collaboration
- Problem solving
- Organizational skills
- Basic math proficiency
- Phone communications
Languages
English
Native or Bilingual
Hindi
Full Professional
Interests
- Road Trips
- Adventure Travel
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Exploring various forms of art, such as origami
- Drawing and Painting
- Fashion (designing clothes)
- Hiking
Timeline
Front of House Employee
Panda Express Restaurant
03.2022 - Current
High School Diploma -
Summit Public Schools: Tahoma
Bachelor of Science - Business Administration
San Jose State University