Lakhan Kang

Administrative Support IV – Staffing Services.

Alberta Health Services (AHS), Edmonton, AB, 08/2022 – Present.

• Provide high-level administrative support to management in workforce planning and staffing optimization across clinical units, ensuring alignment with organizational priorities and collective agreements.
• Manage sensitive information and coordinate staff scheduling using Kronos, ESP, ASC, PeopleSoft, and Genesys, ensuring confidentiality and accuracy.
• Prepare and manage executive-level documentation, including agendas, reports, presentations, and communication updates, using Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Design and maintain Tableau dashboards that visualize key workforce indicators, such as shift coverage, absenteeism, and scheduling gaps, supporting strategic planning in healthcare staffing operations.
• Lead and track staffing metrics, attendance, and operational data, streamlining reporting to support data-driven decision-making for leadership teams.
• Act as a liaison between clinical leaders, HR, and unit managers to address staffing gaps, support team operations, and ensure smooth healthcare service delivery.
• Demonstrate strong initiative and organizational skills in prioritizing competing tasks, supporting multiple leaders, and managing dynamic schedules.
• Support digital workflows, and assist in system navigation related to digital health transformation initiatives.

Alberta Health Services (AHS), University of Alberta, and Royal Alexandra Hospitals 01/2020 – 01/2023.

• Delivered responsive, frontline administrative support in high-pressure hospital environments, managing confidential patient and clinician information, and assisting interdisciplinary teams.
• Supported clinical leadership by preparing documentation, triaging communication, and maintaining accurate records aligned with medical protocols and clinical priorities.
• Facilitated physician-patient coordination by managing communications and appointment logistics, enhancing workflow in emergency care settings.
• Maintained compliance with COVID-19 protocols, hospital policies, and safety measures, showing discretion and adaptability under evolving public health mandates.
• Played a key role in supporting change initiatives and special projects related to emergency service improvements, and workforce stabilization.

Global Hire Placement Services, Edmonton, AB, 01/2019 – 01/2020.

• Supported recruitment and HR documentation processes by managing applicant intake, file accuracy, and correspondence, including job postings, and onboarding materials.
• Utilized RMS systems and Microsoft Office tools to prepare job letters, status updates, and formal communications for internal and external stakeholders.
• Organized appointment scheduling and document submission for international applicants, demonstrating strong attention to detail, discretion, and cross-cultural communication skills.
• Coordinated logistics for hiring processes, and supported reporting for leadership decision-making.