Lakeshia Wickware
Oakland,Ca
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and streamlining checkout processes at TNDC and Dollar Tree. Excels in cash handling and problem-solving, significantly improving service delivery. Demonstrates hospitality industry expertise and a commitment to excellence, fostering repeat business through exceptional interpersonal skills.
Overview
13
13
years of professional experience
Work History
Desk Clerk
TNDC
01.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Recorded significant occurrences in daily log with professionalism and critical details.
Cashier
Dollar Tree
10.2015 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
99 Cents Only
12.2011 - 08.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reduced processing errors by meticulously following transaction procedures.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Oakland Tech High School
Oakland, CA06-1989
Skills
- Problem-solving skills
- Cash handling
- Customer satisfaction focus
- Hospitality industry expertise
Timeline
Desk Clerk
TNDC
01.2019 - Current
Cashier
Dollar Tree
10.2015 - 06.2018
Cashier
99 Cents Only
12.2011 - 08.2015
High School Diploma -
Oakland Tech High School
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