LaKesha Branch
San Diego
Summary
Results-driven professional with over 10 years in customer relations and business operations. Managed client relationships, resolved conflicts, and enhanced service delivery. Experienced in administrative functions, payroll management, and financial coordination. Aiming to leverage organizational and interpersonal skills in a Human Resources or Customer Relations role to improve client satisfaction.
Overview
17
17
years of professional experience
Work History
Caregiver
Self-Reliant Advocacy Group
San Diego
01.2023 - Current
- Provide client-centered care while maintaining dignity, independence, and trust
- Coordinated schedules and maintained documentation to ensure adherence to care plans
- Resolved client concerns and adapted services to enhance overall satisfaction
- Communicated with clients, families, and support teams to facilitate effective care delivery
Business Owner / Salon Manager
K.B's Innovations
San Diego
06.2012 - Current
- Managed daily business operations, including staffing, scheduling, customer service, ensuring seamless service delivery
- Oversee payroll, budgeting, accounts payable/receivable, and financial reporting
- Train and supervise staff to ensure high-quality service and performance standards
- Developed marketing strategies and community outreach initiatives, enhancing client retention and engagement
- Resolved customer concerns, fostering loyalty and enhancing overall satisfaction
Caregiver
Support Care / I.H.S.S
San Diego
01.2015 - 01.2023
- Delivered client-centered care that upheld dignity, independence, and trust
- Addressed client concerns and tailored services to enhance satisfaction
- Coordinated schedules and maintained documentation to ensure adherence to care plans
- Communicate effectively with clients, families, and support teams
Salon Manager
Dunn Right Hair Salon
San Diego
12.2010 - 06.2012
- Managed scheduling and inventory to streamline daily operations
- Supervised staff to uphold service quality standards, ensuring customer satisfaction
- Handled customer complaints and implemented service improvements to enhance client experience
Assistant Manager
Norma's Beauty Salon
San Diego
04.2009 - 12.2010
- Coordinated operations and scheduling, ensuring efficient administrative functions
- Managed financial records and processed cash transactions accurately
- Delivered customer service and resolved conflicts to enhance customer satisfaction
Education
Business - Organizational Leadership
Point Loma Nazarene University
San Diego, CA01-2026
Office Professional Training Program - Accounting & Banking Certificates
Grossmont College
El Cajon, CA01-2014
Associate Degree - Cosmetology
San Diego City College
San Diego, CA01-1998
Skills
- Employee engagement
- Conflict Resolution
- Team Leadership
- Performance management
- Workforce scheduling
- Administrative Support
- Inventory Management
Timeline
Caregiver
Self-Reliant Advocacy Group
01.2023 - Current
Caregiver
Support Care / I.H.S.S
01.2015 - 01.2023
Business Owner / Salon Manager
K.B's Innovations
06.2012 - Current
Salon Manager
Dunn Right Hair Salon
12.2010 - 06.2012
Assistant Manager
Norma's Beauty Salon
04.2009 - 12.2010
Business - Organizational Leadership
Point Loma Nazarene University
Office Professional Training Program - Accounting & Banking Certificates
Grossmont College
Associate Degree - Cosmetology
San Diego City College