Lakeisha Hibbert
Oshawa
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions, demonstrated during my tenure at Banana Republic. Excelled in multi-tasking and problem-solving, significantly improving service efficiency. Skilled in POS system operation and fostering teamwork, I consistently exceed employer expectations without compromising quality.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
7
7
years of professional experience
Work History
Sales Associate
Banana Republic
06.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Cashier
Tim Hortons
12.2019 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Deli Associate
Walmart
08.2017 - 11.2019
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
Education
High School Diploma -
Notre Dame Catholic Secondary School
Ajax, ON06-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Cash handling
- POS system operation
Languages
English
Native or Bilingual
Timeline
Sales Associate
Banana Republic
06.2022 - 03.2024
Customer Service Cashier
Tim Hortons
12.2019 - 06.2022
Deli Associate
Walmart
08.2017 - 11.2019
High School Diploma -
Notre Dame Catholic Secondary School
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