Lakeisha Davis
Scarborough,ON
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer, and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Energetic professional with strategic leadership and employee-focused management skills. Monitors attendant performance and guides workflow to provide exemplary passenger support. Allocates resources and delegates tasks to keep shifts running smoothly.
Seasoned Passenger Service Supervisor with comprehensive experience in managing airport passenger services. Known for strategic planning and implementation of safety measures to ensure passenger satisfaction. Demonstrates effective communication, leadership skills, and a strong commitment to delivering exceptional customer service. Has initiated various improvements in process efficiency and team performance in past roles.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Detail-oriented professional monitors schedule adherence and overall performance to proactively address issues. Manages escalated passenger concerns and supports team members with exceptional communication and emotional intelligence. Firm command of safety and service requirements.
Resourceful professional in passenger service management known for high productivity and efficient task completion. Skilled in team leadership, conflict resolution, and operational oversight with a knack for enhancing customer satisfaction. Excel using communication, empathy, and problem-solving to navigate challenging situations and ensure passenger comfort and safety.
Resourceful Passenger Service Supervisor known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and team leadership. Excel in communication, problem-solving, and adaptability to ensure passenger satisfaction and operational excellence.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Passenger Service Supervisor
Alliance Ground International
Mississauga, Ontario
09.2023 - 12.2024
- Managed emergency situations such as medical emergencies or flight delays and cancellations according to established protocols.
- Interfaced with external stakeholders such as government authorities regarding immigration issues or customs clearance matters.
- Investigated discrepancies in tickets or baggage claims reported by customers or airlines personnel.
- Developed strategies to improve customer experience, such as streamlining boarding processes and reducing wait times at the check-in counter.
- Resolved customer complaints in a timely manner, providing satisfactory solutions to address their concerns.
- Coordinated with other departments such as security, maintenance, and catering to ensure smooth flow of operations during peak hours.
- Provided guidance and support to junior staff members when needed, helping them develop their skillsets over time.
- Checked documents of passengers against airline policies prior to boarding flights or entering restricted areas of the airport terminal.
- Analyzed data from various sources such as surveys and feedback forms in order to track trends in passenger satisfaction levels.
- Assessed staffing needs for each shift to ensure adequate coverage of the check-in counter and gate area.
- Ensured that all passengers were provided with accurate information regarding flight schedules and boarding procedures.
- Trained new employees on proper ticketing and baggage handling procedures.
- Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
- Oversaw employee work schedules and delegated daily assignments.
- Managed gate, ramp and cabin services for each flight.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Greeted passengers and provided boarding instructions.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Utilized PA system to announce departures and changes to landings.
- Collected baggage charges and accepted baggage for check-in.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Operated computerized system to handle ticketing and check-ins.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Processed reservations and issued travel and hotel vouchers.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Carried and operated radio or pager to communicate with airport personnel.
- Allocated resources to properly staff shifts and compensate for unscheduled team absences.
- Evaluated customer feedback to implement service-improvement initiatives.
- Oversaw team performance to verify quality service and compliance with specifications.
- Conducted regular inspections of terminals and equipment to ensure safe working conditions for staff members.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Assistant Supervisor
Alliance Ground International
09.2023 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Submitted documentation and reports to upper management.
- Set overall vision and provided team leadership.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Supported Supervisor by preparing production reports and collating quality documentation.
Passenger Service Agent
Alliance Ground International
05.2022 - 09.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Provided assistance to passengers with limited mobility.
- Weighed luggage and collected fees for excess baggage.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Verified identification of passengers for security purposes.
- Checked in passengers, assigned seats, and issued boarding passes.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Processed ticket refunds for cancelled or delayed flights.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Ensured all safety protocols were followed during the check-in process.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Greeted passengers and assisted with their inquiries.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Utilized PA system to announce departures and changes to landings.
- Managed gate, ramp and cabin services for each flight.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Oversaw employee work schedules and delegated daily assignments.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Processed reservations and issued travel and hotel vouchers.
- Carried and operated radio or pager to communicate with airport personnel.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Printed itineraries and tickets for passengers each day.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Built and maintained productive relationships with employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Salon Assistant
Keke Hair Studio
03.2017 - 05.2022
- Welcomed and greeted approximately 5-6 clients daily.
- Assessed inventory levels of salon retail products to maintain well-stocked stations.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Blow-dried, flat ironed, curled and styled clients' hair.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Shampooed, conditioned and rinsed clients' hair.
- Scheduled appointments for customers using internal software system.
- Collected payment from customers and scheduled next appointments.
- Kept notes listing preferences and services provided to clients for quick reference.
Packaging Machine Operator
West Star Printing
01.2014 - 02.2016
- Drove overall performance by completing work orders on time.
- Maintained detailed production log identifying materials used, wastage and rejects.
- Assembled cartons and applied pads to crate to prepare for product packing.
- Cleared machine jams to reset malfunctions for production line.
Salon Assistant and Stylist
Glamorama Hair Solon
05.2008 - 04.2011
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
- Maintained complex schedules and arranged appointments.
Machine Operator Packer
VLR Foods
01.2007 - 12.2007
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Calibrated tooling and setups for machines to accommodate new products.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
Port Security Officer
St. Vincent & the Grenadines Port Authority
06.2004 - 07.2006
- Attended ongoing education in Maritime Security Training.
- Monitored and conducted passenger screening.
- Managed all security operations at Harbour facility.
- Upheld strong customer service standards while completing screenings.
Customer Service Representative
Blue Sky Communications LTD
03.2001 - 12.2003
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
Education
High School Diploma -
St. Joseph's Convent Marriaqua
Saint Vincent And The Grenadines06.2000
Some College (No Degree) -
Saint Vincent And The Grenadines Technical College
Saint Vincent And The GrenadinesSkills
- Superb Sales Abilities
- Receipt Reconciling
- Complex Problem-Solving
- Goal-Oriented
- Staff Discipline
- Staff Management
- Issue Resolution
- Training and Mentoring
- Employee Motivation and Discipline
- Recordkeeping Skills
- Schedule Management
- Active Listening
- Friendly, Positive Attitude
- Reliable and Trustworthy
- Relationship Building
- Work Ethic
- PPE Use
- Basic Math
- Team Management
- Critical Thinking
- Data Management
- People Skills
- Computer Skills
- Microsoft Office
- Organizational Skills
- Customer Service
- Problem Resolution
- Conflict Resolution
- Team Building
- Training & Development
- Working Collaboratively
- Task Delegation
- Employee Relations
Education
other,other
Timeline
Passenger Service Supervisor
Alliance Ground International
09.2023 - 12.2024
Assistant Supervisor
Alliance Ground International
09.2023 - 09.2023
Passenger Service Agent
Alliance Ground International
05.2022 - 09.2023
Salon Assistant
Keke Hair Studio
03.2017 - 05.2022
Packaging Machine Operator
West Star Printing
01.2014 - 02.2016
Salon Assistant and Stylist
Glamorama Hair Solon
05.2008 - 04.2011
Machine Operator Packer
VLR Foods
01.2007 - 12.2007
Port Security Officer
St. Vincent & the Grenadines Port Authority
06.2004 - 07.2006
Customer Service Representative
Blue Sky Communications LTD
03.2001 - 12.2003
High School Diploma -
St. Joseph's Convent Marriaqua
Some College (No Degree) -
Saint Vincent And The Grenadines Technical College