Lakea Ferguson
Palmdale
Summary
At Savemart Center, I spearheaded parking efficiency improvements and vendor negotiations, enhancing operational cost-effectiveness. My adeptness in parking management and conflict resolution significantly boosted customer satisfaction and compliance with local laws. My leadership also fostered a collaborative team environment, pivotal in achieving our goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parking Supervisor
Savemart Center
09.2016 - Current
- Improved parking efficiency by implementing new signage and traffic flow patterns.
- Negotiated contracts with vendors for maintenance services, securing cost-effective solutions that met operational requirements.
- Ensured compliance with local regulations by staying abreast of changes in laws governing parking operations and updating company policies accordingly.
- Optimized space utilization by regularly reviewing and adjusting parking lot layouts based on demand patterns.
- Reduced vehicle congestion by closely monitoring parking capacity and directing drivers accordingly.
- Collaborated with event organizers to develop tailored parking strategies that catered to specific event needs without disrupting regular operations.
- Promoted a positive work environment by fostering open communication channels between team members and addressing employee concerns promptly.
- Conducted regular audits of revenue collections, maintaining accurate financial records and reducing discrepancies.
- Enhanced customer satisfaction with timely and courteous assistance in locating available parking spaces.
- Collaborated with local law enforcement to address security concerns and maintain a safe environment for patrons.
- Handled escalated customer complaints professionally, resolving issues to maintain positive relationships with patrons.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Kept parking lot usage orderly by enforcing parking regulations.
- Directed patrons to designated parking spaces.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Monitored parking space availability to direct customers to open spots quickly.
- Issued parking citations to enforce parking regulations.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
Education
GED AND VOCATIONAL TRADE - Business Administration
Inland Empire Job Corps
San Bernardino, CA04.2004
Skills
- Safety procedures
- Parking management
- Incident reporting
- Traffic coordination
- Cash handling expertise
- Accurate record keeping
- Oral communication
- Verbal comprehension
- Conflict resolution
- Client service
- Guest relations
- Conflict management
- Payment collection
- Traffic control
- Traffic routing
- Log sheet documentation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Critical thinking
- Active listening
- Material handling
- Decision-making
- Documentation and reporting
- Staff training
Certification
Data Entry Clerk level 1
Timeline
Parking Supervisor
Savemart Center
09.2016 - Current
GED AND VOCATIONAL TRADE - Business Administration
Inland Empire Job Corps
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