Results-oriented professional with experience in customer service and medical records management. Skilled in data entry and compliance with IRS and HIPAA regulations, contributing to improved processes and customer satisfaction through effective communication and teamwork.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Fresno, CA
10.2021 - 09.2025
Resolved customer inquiries regarding tax regulations and filing processes efficiently.
Educated taxpayers on available resources and services to enhance compliance understanding.
Collaborated with team members to improve response times for customer service requests.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Processed tax returns efficiently, ensuring compliance with IRS guidelines.
Medical Records and Health Information Technician
Veterans Health Administration VHA
Fresno, CA
02.2016 - 08.2021
Implemented workflow improvements that enhanced record retrieval efficiency and reduced processing times.
Utilized advanced health information technology tools to streamline data entry and reporting processes effectively.
Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
Processed medical records requests from outside providers according to facility, state, and federal law.
Collaborated with healthcare teams to maintain accurate patient records, supporting quality patient care initiatives.