Laiza Palacios
Pacoima
Summary
Dynamic Activity Director with a proven track record at Evergreen Retirement Community, excelling in program development and community partnerships. Expert in activity planning and participation tracking, fostering engagement and satisfaction among residents. Strong team collaboration and safety compliance skills ensure a vibrant, inclusive environment that meets diverse needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Activity Director
Evergreen Retirement Community
Burbank
02.2023 - Current
- Designed and implemented daily and weekly activity schedules tailored to residents' interests and physical abilities.
- Fostered an inclusive and stimulating environment through creative programs and events.
- Maintained detailed records for residents' participation and program evaluation.
- Collaborated with Staff and Families to meet residents' social and emotional needs
- Maintained records of activities and analyzed feedback from participants.
Activity Director
Sunrise Senior Living
01.2022 - 02.2023
- coordinated and executed a variety of activities and events, including arts and crafts, music therapy, games, and outings
- conducted assessments to identify individual residents needs and preferences
- Partnered with local community groups and volunteers to expand engagement opportunities.
- ensure compliance with safety and regulatory standards for all activities
- Planned, organized or led exercise routines, athletic events or arts and crafts.
Manager
The Kebab Shop
Burbank
12.2020 - 01.2022
- Oversaw daily operations, staff scheduling, and inventory management.
- Delivered exceptional customer service in a fast-paced environment.
- Trained and supervised a team of 10 or more employees, leading to improved efficiency and customer satisfaction.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Barista
Starbucks
Van Nuys
06.2019 - 08.2020
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to meet store sales goals and operational efficiency.
- handled cash, processed mobile orders and efficiently managed point of sale systems
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Behavior Technician
STAR of CA
Sherman Oaks
01.2018 - 05.2020
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Delivered Applied Behavior Analysis (ABA) therapy to children with autism spectrum disorder in home and school settings.
- Implemented individualized behavior intervention plans (BIPs) under BCBA supervision, tracking the process through data collected.
- collaborated closely with families and caregivers to ensure consistency in therapy across environments
Education
Some College (No Degree) - Medical Assistance
University of Antelope Valley
Lancaster, CA01-2019
High School Diploma -
W.A. Carter High School
Rialto, CA06-2018
Skills
- Activity planning
- Program development
- Participation tracking
- Safety compliance
- Assessment techniques
- Community partnership
- Time Management
- Customer service
- Team collaboration
- Staff supervision
Certification
- Medical Assistance Certification
- CPR/ First Aid
Languages
Spanish
Limited
References
References available upon request.
Timeline
Activity Director
Evergreen Retirement Community
02.2023 - Current
Activity Director
Sunrise Senior Living
01.2022 - 02.2023
Manager
The Kebab Shop
12.2020 - 01.2022
Barista
Starbucks
06.2019 - 08.2020
Behavior Technician
STAR of CA
01.2018 - 05.2020
Some College (No Degree) - Medical Assistance
University of Antelope Valley
High School Diploma -
W.A. Carter High School
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