Hi, I’m
Lai Yi Emily Tang
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
1
Certification
Work History
Chanel Limitada
People Experience Partner
02.2022 - 01.2023
Job overview
- Delivered employee experience and engagement for Macau market and designated employee segments
- Provided insights and perspectives with business units on development needs of employees and to share feedbacks from them to ensure right solutions and guidance are provided. Increased engagement score by 10%
- Developed effective relationship and communication with internal and external stakeholders to support pleasant on/off boarding employee journey
- Handled all-rounded people engagement process, including talent mobility, performance management, workplace safety and optimization, rewards and HR system management and event management
- Demonstrated strong organizational and time management skills while managing multiple projects
Galaxy Entertainment Group
Manager – HR Business Partner
08.2018 - 02.2022
Job overview
- Served as a link between management and employees by handling enquiries, interpreting contracts and resolving personnel-related matters
- Provided HR advice for business units to make good judgement or advice in labour disputes, talent retention, performance management and talent acquisition
- Identified and addressed improvement opportunities in subject functions to link with business goals and ongoing improvement in efficiency of human resources practices
- Identified issues, analyzed information and provided solutions to problems for improvement and engagement
- Proved successful working within tight deadlines and a fast-paced environment
Sofitel Macau At Ponte 16
Talent & Culture Manager
11.2015 - 04.2018
Job overview
- Formulated and executed recruitment strategies related to manpower and succession planning, performance and talent management, employee relations and staff grievances, Increased engagement score by 30%
- Developed practical talent acquisition strategies, procedures and systems to support business growth
- Provided advice to the Senior Management team with the guidance on human resources matters and the development of their related skills & knowledge
- Implemented Corporate values, employee engagement & recognition programs
- Promoted learning culture and create opportunities within Hotel; organized and conducted trainings to all levels of staff
- Identified training and development needs, Delivered various hotel brand training programs for achieving highest level of guest service
A.S. Watson Group
Senior Human Resources Officer
10.2011 - 11.2015
Job overview
- Facilitated the planning and implementation of staff social & recreational activities e.g. Interest classes, Group outings, Charity events, Group dinner functions like annual dinners or other employee-related matters
- Communicated with all levels of staff effectively and deliver Company HR policy in proper, professional and effective way
- Assisted in managing monthly/quarterly reporting and budget preparation for various HR stakeholders and well as some ad-hoc company projects
- Conducted and provided administrative support on in-house communication programs
Renaissance Harbour View Hotel HK
Account Manager
04.2010 - 12.2010
Job overview
- Performed banquet facilities sales management. Organized different kinds of events including weddings, business meetings, seminars and other corporate functions
- Prepared all event documentation and coordinates with both internal departments and event organizers to ensure consistent & high-level of service throughout pre-event, event and post-event phases
- Assisted in preparation and implementation of strategic marketing plans & the formulation of different sales packages/products for Events Teams
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Hong Kong Jockey Club
Catering & Events Planner
10.2007 - 03.2010
The Peninsula Hong Kong
Concierge Agent
04.2007 - 08.2007
Korea Tourism Organization
Convention Marketing Trainee (Internship)
06.2005 - 08.2005
Walt Disney World Resort
Attraction Host Cast Member
06.2004 - 08.2004
Education
Center For Credentialing & Education of NBCCU.S.A.
Certified Global Career Development Facilitator from GCDF
10.2019
Hong Kong Productivity CouncilHong Kong SAR
Professional Diploma from M.I.C.E & Event Management
09.2009
The Chinese University of Hong KongHong Kong SAR
BBA from Hotel and Tourism Management
12.2006
Ewha Womans UniversitySouth Korea
One-Year Exchange Program
06.2005
Skills
- Employee Performance Management
- Managing Employee Relations
- Employee Guidance & Support
- Work Culture Enhancement
- Compensation and Benefits Administration
- Human Resources Operations
- Engagement Activities
- MS Word, Excel, PowerPoint, Knowledge of SAP & Workday
HR Strategies, Policies & Legal Compliance - New Employee Orientation & Exit interview processes
- Grievance Handling and Redressal
- Advising Department Managers
- Employee Feedback and Recognition
Additional Information
- Salary: Negotiable
Certification
- Licensed Wiley Certified DiSC Trainer
- Licensed NLP Practitioner for Coaching
- Certificate in Macau Labour Law
- Certificate of Merit in Professional Recruitment & Selection / Compensation & Benefits
- Certified Trainer Pass Dimension, AccorHotels Academie
- HR Management Development Program, AccorHotels Academie
- Taskforce as Human Resources Manager in HK
Timeline
People Experience Partner
Chanel Limitada
02.2022 - 01.2023
Manager – HR Business Partner
Galaxy Entertainment Group
08.2018 - 02.2022
Talent & Culture Manager
Sofitel Macau At Ponte 16
11.2015 - 04.2018
Senior Human Resources Officer
A.S. Watson Group
10.2011 - 11.2015
Account Manager
Renaissance Harbour View Hotel HK
04.2010 - 12.2010
Catering & Events Planner
Hong Kong Jockey Club
10.2007 - 03.2010
Concierge Agent
The Peninsula Hong Kong
04.2007 - 08.2007
Convention Marketing Trainee (Internship)
Korea Tourism Organization
06.2005 - 08.2005
Attraction Host Cast Member
Walt Disney World Resort
06.2004 - 08.2004
Center For Credentialing & Education of NBCC
Certified Global Career Development Facilitator from GCDF
Hong Kong Productivity Council
Professional Diploma from M.I.C.E & Event Management
The Chinese University of Hong Kong
BBA from Hotel and Tourism Management
Ewha Womans University
One-Year Exchange Program
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