Laity Cham
Yellowknife,NT
Summary
Adept at facilities management and fostering teamwork, I enhanced building safety and tenant satisfaction as a Building Maintenance Coordinator. At Diavik Mine, I streamlined operations, significantly improving efficiency. My leadership in negotiating contracts and addressing maintenance needs proactively has consistently resulted in cost-effective solutions and heightened customer service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Building Maintenance Coordinator
Self Employed
10.2022 - Current
- Improved building safety by conducting regular inspections and addressing potential hazards.
- Collaborated with management in developing budgets for maintenance projects, resulting in cost-effective solutions.
- Supervised a team of maintenance technicians, fostering a positive work environment that prioritizes safety and quality workmanship.
- Negotiated contracts with external service providers, securing favorable terms while maintaining high-quality standards for all outsourced work.
- Conducted regular walkthroughs of the property to assess conditions and prioritize necessary repairs or improvements.
- Implemented a proactive approach towards facility management by identifying areas requiring improvement or upgrades before issues arise.
- Enhanced tenant satisfaction through prompt response to maintenance requests and efficient problem resolution.
- Streamlined work order processes to increase the efficiency of maintenance tasks and reduce response times.
- Proactively communicated with tenants regarding upcoming maintenance activities to minimize potential inconveniences.
Camp Manager
Diavik Mine
09.2019 - 08.2022
- Conducted thorough facility inspections regularly, identifying maintenance needs proactively to prevent costly repairs or disruptions later on.
- Maintained up-to-date knowledge of relevant regulations and compliance requirements, guaranteeing adherence to established guidelines throughout all aspects of camp management.
- Delivered exceptional customer service, resolving issues quickly to ensure positive experiences for all camp participants.
- Collaborated with other Camp Managers in regular meetings to share best practices and improve industry-wide standards of operation.
- Streamlined camp operations for increased efficiency by optimizing staff schedules and resource allocation.
Tour-manager
Trail Blazer
01.2018 - 09.2019
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
- Coordinated accommodations for crew and tour transportation between destinations.
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Strategically planned and executed group transportation to minimize delays and maximize time spent exploring destinations.
Education
Bachelor of Arts - Tourism And Hospitality Management
The University of The Gambia
Serrekunda Gambia07-2010
Skills
- Grounds maintenance
- Facilities management
- Special events
- Teamwork and collaboration
- Customer service
- Teamwork
- Problem-solving
- Skilled maintenance and repair
- Problem-solving abilities
- Tools and equipment maintenance
- Multitasking
- Leadership skills
Languages
English
Full Professional
Certification
- First Aid Certification
- CPR/AED Certification
Interests
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Mindfulness Practices
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Building Maintenance Coordinator
Self Employed
10.2022 - Current
Camp Manager
Diavik Mine
09.2019 - 08.2022
Tour-manager
Trail Blazer
01.2018 - 09.2019
Bachelor of Arts - Tourism And Hospitality Management
The University of The Gambia
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