LAITH ALMASHAEK (CCLP, LEAN GREEN BELT)
Mississauga,ON
Summary
Professional logistics worker with strong experience in fast-paced environments, prepared for FC Associate role. Proven ability to optimize workflows, maintain high standards, and ensure operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Trusted for reliability, effective communication, and problem-solving skills. Proficient in inventory management, logistics coordination, and safety protocols.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon
09.2022 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
- Selected packing materials based on size, quantity and fragility of package contents.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Prepared and checked outbound shipments for accuracy.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Received new stock and input values into computer system.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Located needed merchandise in inventory and placed on skids for transport to shelves.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Customer Service Officer
Ahli Bank
07.2014 - 07.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Assistant Warehouse Manager
Zara
08.2010 - 05.2013
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Enhanced employee morale by fostering an inclusive team environment that encouraged open communication channels between staff members at all levels of the organization.
- Onboarded, trained and supervised 50-person warehouse staff with strong record of meeting schedule and performance goals.
- Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Mentored new employees, providing guidance on company policies, expectations, and best practices.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Streamlined inventory control processes for better accuracy and reduced waste.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Improved warehouse efficiency by implementing inventory management systems and streamlining processes.
- Assisted in reducing overhead costs through effective use of resources and strategic planning.
- Trained employees on equipment operation and safety protocols.
- Tracked production and quality control systems to proactively identify deficiencies.
- Evaluated employee performance regularly, offering constructive feedback aimed at improving individual skills while also recognizing outstanding achievements among team members.
- Spearheaded process improvement initiatives, identifying areas for potential growth or cost reduction opportunities within the warehouse operation.
- Created and enforced detailed organization processes to increase quality and service standards.
- Handled freight and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Assisted in budget preparation for the warehouse department, tracking expenditures against forecasted amounts consistently throughout the fiscal year.
- Contributed to increased customer satisfaction by optimizing order processing times and maintaining excellent communication with clients regarding their orders'' status.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed established business practices and improved processes to reduce expenses.
Education
Post-Graduate Certificate - Supply Chain Management
Centennial College
Toronto, ON05-2023
Bachelor of Business Administration -
Al-Balqa' Applied University
Amman,Jordan06-2013
Skills
- Loading and unloading
- Stock replenishment
- Shipping procedures
- Barcode scanning
- Pick-list processing
- Inventory counting
- Exceptional time management skills
- Product picking
- Stocking
- Pallet arrangement
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Material Handling Equipment
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Labeling and stocking
- Adaptive team player
Certification
SSGI- Lean Six Sigma Green Belt Certification
Commercial Driver's license class AZ
CITT Transportation System
CITT Logistics Process
CITT Transportation Law
CITT Integrated Logistics
CITT Transportation Economies
Timeline
FC Associate
Amazon
09.2022 - Current
Customer Service Officer
Ahli Bank
07.2014 - 07.2022
Assistant Warehouse Manager
Zara
08.2010 - 05.2013
SSGI- Lean Six Sigma Green Belt Certification
Commercial Driver's license class AZ
CITT Transportation System
CITT Logistics Process
CITT Transportation Law
CITT Integrated Logistics
CITT Transportation Economies
Post-Graduate Certificate - Supply Chain Management
Centennial College
Bachelor of Business Administration -
Al-Balqa' Applied University
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