Reliable and motivated professional with a strong background in customer service and data entry. Known for being a fast learner, team-oriented, and respectful in all interactions. Demonstrates excellent attention to detail, effective communication, and a commitment to providing exceptional support to both customers and team members. Eager to contribute to a positive work environment and help the company meet its goals efficiently.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Pirate Staffing
12.2023 - Current
Assisted in recruitment processes by scheduling interviews and coordinating candidate communications.
Maintained employee records using HRIS software to ensure data accuracy and compliance.
Supported onboarding of new hires, facilitating training sessions and orientation programs.
Responded to employee inquiries regarding policies, benefits, and procedures to enhance employee satisfaction.
Participated in performance review processes by gathering feedback and preparing documentation for managers.
Assisted in payroll processing by verifying hours worked and ensuring timely submissions for payment cycles.
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Organized new employee orientation schedules for new hires.
Coordinated employee training programs to promote professional development and skill enhancement.
Answered and redirected incoming phone calls for office.
Processed payroll accurately using HRIS software, ensuring timely employee compensation.
Collaborated with cross-functional teams to resolve payroll discrepancies and improve data integrity.
Assisted in resolving payroll discrepancies by investigating issues and implementing corrective actions.
Supported year-end processing activities, including W-2 creation and distribution to employees.
Utilized payroll software to generate detailed reports on labor costs and employee earnings.
Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Resolved payroll discrepancies quickly and successfully.
Maintained strict confidentiality of all payroll information and records.
Collaborated with medical providers to gather necessary documentation for claim evaluations.
Reviewed and updated case files, maintaining accurate records of all communications and actions taken.
Coordinated communication between employees, management, and insurance carriers regarding claims status.
Supported return-to-work programs by facilitating accommodations and monitoring employee progress.
Assisted in managing office communications and scheduling appointments for team members.
Developed proficiency in using office software for document preparation and data entry tasks.
Supported inventory management by tracking supplies and placing orders as needed.
Organized files and maintained record-keeping systems to improve accessibility of information.
Handled incoming calls and directed inquiries to appropriate personnel, ensuring efficient communication flow.
Collaborated with colleagues on special projects, providing administrative support to enhance productivity.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed customer accounts, ensuring accurate information and timely updates.
Collaborated with team members to enhance overall customer experience and satisfaction.
Conducted follow-ups to ensure resolution of customer concerns and build rapport.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Identified and resolved discrepancies and errors in customer accounts.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Assistant Manager
Epic Wings
03.2021 - 11.2023
Assisted in daily operations, ensuring team efficiency and adherence to company policies.
Managed inventory levels, implementing tracking systems to reduce discrepancies and optimize stock management.
Processed customer transactions efficiently using point-of-sale systems.
Assisted with inventory management by restocking shelves and organizing merchandise displays.
Collaborated with team members to improve service delivery and operational workflows.
Trained new staff on company policies, procedures, and customer service best practices.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Answered product questions using knowledge of sales and store promotions.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Utilized POS system to handle customer cash and credit card transactions.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Demonstrated versatility by cross-training in various departments throughout the store when required.
Redeemed coupons to discount purchases.
Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Implemented process improvements that enhanced productivity and reduced service times.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Resolved conflicts between employees to maintain positive and productive work environments.
Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
Caregiver
Visiting Angels Living Assistance Services
06.2022 - 06.2023
Provided compassionate personal care to individuals with diverse needs and abilities.
Assisted clients with daily living activities, enhancing quality of life and promoting independence.
Monitored client health and well-being, reporting changes to healthcare professionals promptly.
Developed and maintained strong relationships with clients and families, fostering trust and communication.
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Assisted patients with self-administered medications.
Guided patients to restroom to support bladder and bowel relief requirements.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Production Worker
Kraft Heinz
09.2018 - 02.2020
Collaborated with team members to streamline production processes and reduce downtime.
Conducted quality inspections to ensure product specifications were met consistently.
Maintained clean and organized work area to promote safety and efficiency standards.
Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Inspecting food products for defects, ensuring proper labeling, and maintaining hygiene and safety standards.
Maintaining a clean and sanitized work area, including equipment and machinery, to prevent contamination.
Working with other team members and supervisors to ensure smooth production flow and address any issues.
Potentially working in both hot and cold environments, depending on the specific production process.