Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laisha Obeso

Spring Valley

Summary

Reliable and motivated professional with a strong background in customer service and data entry. Known for being a fast learner, team-oriented, and respectful in all interactions. Demonstrates excellent attention to detail, effective communication, and a commitment to providing exceptional support to both customers and team members. Eager to contribute to a positive work environment and help the company meet its goals efficiently.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Pirate Staffing
12.2023 - Current
  • Assisted in recruitment processes by scheduling interviews and coordinating candidate communications.
  • Maintained employee records using HRIS software to ensure data accuracy and compliance.
  • Supported onboarding of new hires, facilitating training sessions and orientation programs.
  • Responded to employee inquiries regarding policies, benefits, and procedures to enhance employee satisfaction.
  • Participated in performance review processes by gathering feedback and preparing documentation for managers.
  • Assisted in payroll processing by verifying hours worked and ensuring timely submissions for payment cycles.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Answered and redirected incoming phone calls for office.
  • Processed payroll accurately using HRIS software, ensuring timely employee compensation.
  • Collaborated with cross-functional teams to resolve payroll discrepancies and improve data integrity.
  • Assisted in resolving payroll discrepancies by investigating issues and implementing corrective actions.
  • Supported year-end processing activities, including W-2 creation and distribution to employees.
  • Utilized payroll software to generate detailed reports on labor costs and employee earnings.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Resolved payroll discrepancies quickly and successfully.
  • Maintained strict confidentiality of all payroll information and records.
  • Collaborated with medical providers to gather necessary documentation for claim evaluations.
  • Reviewed and updated case files, maintaining accurate records of all communications and actions taken.
  • Coordinated communication between employees, management, and insurance carriers regarding claims status.
  • Supported return-to-work programs by facilitating accommodations and monitoring employee progress.
  • Assisted in managing office communications and scheduling appointments for team members.
  • Developed proficiency in using office software for document preparation and data entry tasks.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Organized files and maintained record-keeping systems to improve accessibility of information.
  • Handled incoming calls and directed inquiries to appropriate personnel, ensuring efficient communication flow.
  • Collaborated with colleagues on special projects, providing administrative support to enhance productivity.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Collaborated with team members to enhance overall customer experience and satisfaction.
  • Conducted follow-ups to ensure resolution of customer concerns and build rapport.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Assistant Manager

Epic Wings
03.2021 - 11.2023
  • Assisted in daily operations, ensuring team efficiency and adherence to company policies.
  • Managed inventory levels, implementing tracking systems to reduce discrepancies and optimize stock management.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted with inventory management by restocking shelves and organizing merchandise displays.
  • Collaborated with team members to improve service delivery and operational workflows.
  • Trained new staff on company policies, procedures, and customer service best practices.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Redeemed coupons to discount purchases.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Implemented process improvements that enhanced productivity and reduced service times.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.

Caregiver

Visiting Angels Living Assistance Services
06.2022 - 06.2023
  • Provided compassionate personal care to individuals with diverse needs and abilities.
  • Assisted clients with daily living activities, enhancing quality of life and promoting independence.
  • Monitored client health and well-being, reporting changes to healthcare professionals promptly.
  • Developed and maintained strong relationships with clients and families, fostering trust and communication.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Production Worker

Kraft Heinz
09.2018 - 02.2020
  • Collaborated with team members to streamline production processes and reduce downtime.
  • Conducted quality inspections to ensure product specifications were met consistently.
  • Maintained clean and organized work area to promote safety and efficiency standards.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspecting food products for defects, ensuring proper labeling, and maintaining hygiene and safety standards.
  • Maintaining a clean and sanitized work area, including equipment and machinery, to prevent contamination.
  • Working with other team members and supervisors to ensure smooth production flow and address any issues.
  • Potentially working in both hot and cold environments, depending on the specific production process.
  • Packaging finished product.

Education

High School Diploma -

Mount Miguel High School
Spring Valley
08-2018

No Degree - Health And Wellness

Grossmont College
El Cajon, CA
09-2018

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Microsoft Excel
  • File organization
  • Computer proficiency
  • Critical thinking
  • Verbal communication
  • Physical stamina

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Administrative Assistant

Pirate Staffing
12.2023 - Current

Caregiver

Visiting Angels Living Assistance Services
06.2022 - 06.2023

Assistant Manager

Epic Wings
03.2021 - 11.2023

Production Worker

Kraft Heinz
09.2018 - 02.2020

High School Diploma -

Mount Miguel High School

No Degree - Health And Wellness

Grossmont College
Laisha Obeso