Laís Teófilo de Paulo
Toronto,ON
Summary
Creative Business Management Marketing student with expertise in both online and direct mail marketing campaigns and strategy. Solid understanding of digital marketing and website analytics. Recognized for quickly understanding customer needs and consistently delivering timely and cost-effective solutions. Seeking a position where I can apply my knowledge and skills in market research, digital marketing, and branding.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender| Server
Sudforno
03.2023 - Current
- Mixed and served beverages to 500+ daily customers
- Successfully upsold different drinks and food
- Successfully lead and trained all new bar and server staff
- Performed all end-of-day duties including tallying up and verifying all cash and credit card transactions.
Host
Terroni Adelaide
08.2022 - 04.2023
- Greeted and escorted guests to their table seating 500-1000 people per shift
- Addressed any customer complaints or concerns escalating them to management when necessary
- Coordinated with FOH and BOH staff to ensure guests were satisfied with their service.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Assistant Manager
Império Verde
05.2021 - 07.2022
- Supervised store staff, assisting with employee training and development, supporting the manager in day-to-day operations
- Handled customer inquiries and complaints always reporting to the manager on duty
- Managed inventory and supplies.
- Coordinated with other departments to ensure a smooth flow of operations.
Education
Diploma - Business Marketing
Seneca College of Applied Arts And Technology
04-2024
Logistics And Supply Chain Management Certificate -
SENAI CIMATEC
01.2017
Skills
- Strong leadership skills
- Decision-making skills
- Exceptional collaboration skills
- High ability to influence
- Social Media Platforms
- Marketing Analytics
- Brand Promotion
- Active listening and attention to detail
- Digital Marketing
Volunteer Experience
Social Media TEAM, Império Verde, Salvador, Bahia, 05/01/22, 05/01/23, Developed marketing content and improved page content, keyword relevancy and branding to achieve search engine optimization goals. Managed content across multiple platforms for the widest audience reach.
Accomplishments
- GPA 4.0
Certification
- SMART SERVER CERTIFICATE
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Bartender| Server
Sudforno
03.2023 - Current
Host
Terroni Adelaide
08.2022 - 04.2023
Assistant Manager
Império Verde
05.2021 - 07.2022
Diploma - Business Marketing
Seneca College of Applied Arts And Technology
Logistics And Supply Chain Management Certificate -
SENAI CIMATEC
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