Lainey Whitehead
Yellow Quill ,SK
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Yellow Quill Store. Excelled in POS system operations and customer service, significantly contributing to sales targets. Renowned for reliability and exceptional work ethic, I consistently fostered positive customer experiences and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier
Yellow Quill Store
Yellow Quill Sk
03.2024 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Grill Operator
Wendys Restaurant
Melfort
11.2022 - 03.2023
- Distributed food to team members with efficiency in high-volume environment.
- Displayed adaptability during rush periods through swift decision-making abilities and prioritizing tasks effectively under pressure.
- Trained new grill operators on workplace expectations and best practices, fostering a supportive team environment.
- Reduced food waste through diligent portion control and proper storage techniques.
Grill Operator
McDonald's Restaurant
Melfort, SK
07.2022 - 10.2022
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Dishwasher
TJs Pizza
Melfort, SK
03.2022 - 06.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Cashier
Yellow Quill Store
Yellow Quill Sk
08.2016 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
NEC
Yellow Quill First NationSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Order Taking
- Payment Processing
- Product restocking
- POS system operations
Languages
English
Native or Bilingual
References
Shoshone Nashacappo - Co worker. 1-(639)-994-7962
Warner Quewezance - Co worker. 1-(306)-292-7234
Jan - Wendys Manager. 1-(306)-519-8386
Timeline
Cashier
Yellow Quill Store
03.2024 - Current
Grill Operator
Wendys Restaurant
11.2022 - 03.2023
Grill Operator
McDonald's Restaurant
07.2022 - 10.2022
Dishwasher
TJs Pizza
03.2022 - 06.2022
Cashier
Yellow Quill Store
08.2016 - 12.2020
NEC