Lainey Lu
Vancouver,BC
Summary
Accomplished Social Media Editor with a proven track record at VanPeople, enhancing brand visibility and driving website traffic through strategic campaigns. Expert in content curation and social media management, coupled with exceptional customer service and teamwork abilities. Increased event attendance significantly, showcasing adeptness in networking and relationship building.
Reliable and upbeat sales associates successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Social Media Editor
VanPeople
09.2023 - 07.2024
- Assisted in event planning coordination efforts by promoting events via social media channels, resulting in higher attendance rates at various functions.
- Boosted website traffic through targeted social media advertising campaigns.
- Increased brand visibility by developing and implementing strategic social media campaigns.
- Conducted regular audits of competitors'' social media activity to inform strategy adjustments as needed.
- Devised creative contests and promotions to drive user engagement and increase follower count.
- Created content strategies for digital media.
Sales Associate Part Time
Petit Pont Kerrisdale
06.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Admissions Office Assistant
Kwantlen Polytechnic University Richmond Campus
04.2020 - 03.2021
- Organized campus tours and information sessions, showcasing the institution''s offerings to prospective students effectively.
- Handled financial transactions such as application fee payments securely while maintaining accurate records of revenue generated from these sources.
- Provided administrative support to the admissions committee during review periods, expediting decision-making processes.
- Coordinated appointment schedules between prospective students and admissions counselors, maximizing availability for consultations on program options.
- Facilitated seamless transitions for new students through participation in orientation programs and welcome activities on campus.
- Supported admissions team in achieving goals by efficiently managing incoming calls, emails, and walk-in inquiries.
Education
Bachelor Of Business Administration - Accounting
Kwantlen Polytechnic University
Richmond, BC09.2023
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Content Curation
- Social Media Management
- Teamwork and Collaboration
- Networking and relationship building
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Social Media Editor
VanPeople
09.2023 - 07.2024
Sales Associate Part Time
Petit Pont Kerrisdale
06.2022 - 04.2023
Admissions Office Assistant
Kwantlen Polytechnic University Richmond Campus
04.2020 - 03.2021
Bachelor Of Business Administration - Accounting
Kwantlen Polytechnic University
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