Laine Johnston
Saskatoon,SK
Summary
Detail-oriented professional with extensive experience in managing invoicing and collections. Skillled in QuickBooks Online and client communication, consistently delivering timely responses and maintaining accuracy in documentation.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Peachy Queen Cleaning Company
Saskatoon, Saskatchewan
06.2020 - Current
- Manage all administrative & operational functions including scheduling, invoicing, record keeping, collections when necessary, client/ employee communication & QuickBooks Online
- Developed & implemented standardized procedures to ensure consistency, compliance and quality
- Documented invoicing processes, ensuring accurate records of sent and received invoices.
- Served as the primary point of contact for client inquiries, provided professional and timely responses.
Customer Service Representative / Flight Attendant
WestJet Airlines
Calgary, Alberta
03.2007 - 03.2022
- Delivered exceptional customer service in highly regulated environment, ensuring compliance and satisfaction
- Assisted customers with inquiries and resolved issues promptly
- Handled escalated complaints, providing effective solutions to enhance customer experience
- Responded effectively to high pressure situations requiring sound judgement
- Collaborated with team members to improve service quality and streamline processes
- Maintained accurate records of customer interactions and transactions
Education
Cosmetology -
Marvel Hair College
Saskatoon, SK07-2004
High School Diploma -
St. Joseph High School
Saskatoon, SK06-2003
Skills
- Accounts Receivable management
- Collections strategy
- Invoice management
- Payment negotiation
- Dispute resolution
- QuickBooks Online
- Payroll processing
- Attention to detail
- Effective communication
- Client communication
- Conflict resolution
Timeline
Owner/Operator
Peachy Queen Cleaning Company
06.2020 - Current
Customer Service Representative / Flight Attendant
WestJet Airlines
03.2007 - 03.2022
Cosmetology -
Marvel Hair College
High School Diploma -
St. Joseph High School