Reading books
Watching sports
Dancing
Laima Tariq
Ajax,ON
Summary
- To secure a Financial Service Representative position at Money Mart where I can utilize my proven customer service skills and financial expertise to contribute to the branch's success and provide exceptional service to clients.
- 5+ years of experience in customer-facing roles with a proven track record of exceeding expectations.
- Proficient in cash handling, processing transactions, and maintaining financial records with 100% accuracy.
- Passionate about delivering exceptional customer service and building strong relationships with clients.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong work ethic, highly organized, and detail-oriented.
Overview
8
8
years of professional experience
Work History
Loan Processing Specialist
LendCare
03.2024 - Current
- Reviewed loan documents to ensure completeness and compliance with company policies, enhancing processing efficiency
- Maintained awareness of loan products, identifying service improvement areas that increased customer satisfaction
- Conducted thorough appraisals of potential borrowers, developing tailored loan repayment plans that improved approval rates
- Verified applicant documentation, ensuring accuracy and reducing processing errors by 15%
- Followed up with merchants to clarify important points, fostering strong relationships and improving communication.
Process Guide
Amazon
08.2022 - 03.2024
- Developed multiple Excel tools for labor management, improving tracking of quality errors and production barriers
- Achieved 100% accuracy in exceeding daily process plans, contributing to overall operational efficiency
- Monitored area performance through detailed reporting and feedback, leading to a 20% increase in associate productivity
- Conducted deep dive analyses for critical situations, resulting in enhanced customer satisfaction and service delivery
- Collaborated with cross-functional teams to implement process improvements, streamlining operations.
Warehouse Associate
Amazon
05.2022 - 08.2022
- Investigated technical issues, utilizing knowledge base resources to resolve problems promptly and maintain workflow
- Suggested optimizations for warehousing procedures, leading to a 10% reduction in processing time
- Packaged and labeled merchandise accurately, ensuring timely shipments to customers and reducing errors
- Identified and reported defective materials, facilitating prompt resolutions and maintaining quality standards
- Conducted inventory tracking and audits, ensuring accurate records and minimizing discrepancies.
Store Manager
Popeyes Louisiana Kitchen
03.2017 - 08.2022
- Delivered exceptional customer service, analyzing in-store surveys to identify and implement improvement areas
- Managed restaurant operations, ensuring adherence to corporate standards and enhancing overall efficiency
- Trained and mentored a team of 6 cashiers, fostering a culture of customer service excellence and teamwork
- Addressed customer inquiries and concerns promptly, maintaining strong relationships and improving retention rates
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
Education
Diploma in Business and Finance -
George Brown College
10.2024
Bachelor of Arts - undefined
University of Toronto
01.2020
Skills
- Highly Organized
- Analytical Skills
- Problem-Solving
- Time Management
- Proficient in Microsoft Office Suite
- Strong Oral and Written Communication Skills
- Computer/Tech Knowledge
- Team Leadership
- Customer Service
- Project Management
- Detail-Oriented
- Bookkeeping
Volunteer Experience
- Volunteer Shelter Worker, Scarborough Centre for Healthy Communities, Scarborough, ON, 05/2019, 09/2019, Managed daily program operations, ensuring participant screening and resource management were conducted efficiently., Performed routine cleaning and maintenance duties, adhering to health and safety protocols to ensure a safe environment., Developed and led training workshops on homelessness and mental health, enhancing volunteer preparedness and community awareness., Organized community outreach events and fundraisers, successfully raising funds to support shelter operations., Collaborated with local organizations to improve service delivery and resource allocation for clients.
- Volunteer Worker, Ajax Library, Ajax, ON, 05/2018, 09/2018, Developed and implemented creative programs to engage patrons, increasing library attendance by 15%., Assisted in organizing community events focused on literacy and education, fostering a love for reading among participants., Collaborated with library staff to enhance operations, suggesting innovative improvements that streamlined processes., Trained and mentored new volunteers, ensuring effective support for library programs and services., Conducted surveys to gather feedback from patrons, using insights to improve library offerings and services.
Interests
Timeline
Loan Processing Specialist
LendCare
03.2024 - Current
Process Guide
Amazon
08.2022 - 03.2024
Warehouse Associate
Amazon
05.2022 - 08.2022
Store Manager
Popeyes Louisiana Kitchen
03.2017 - 08.2022
Bachelor of Arts - undefined
University of Toronto
Diploma in Business and Finance -
George Brown College
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