Lailyn Vergara
Peterborough,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Assistant Manager
Tim Hortons
Bridgenorth, Ontario
03.2025 - Current
- Supervised daily operations to ensure efficient service delivery.
- Supervised daily operations, scheduling shifts and assigning duties to maintain smooth workflow.
- Trained and mentored team members on customer service standards.
- Resolved customer complaints and ensured satisfaction consistently.
- Coordinated staff schedules to enhance labor efficiency and meet service demands.
- Managed inventory levels and conducted regular stock audits.
- Maintained cleanliness and safety standards throughout the establishment.
- Monitored employee attendance, timekeeping, and payroll information to ensure compliance and accuracy.
Part Time Retail Supervisor
Kawartha Dairy, Ltd
Lindsay, Ontario
03.2024 - Current
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised daily store operations, including opening and closing routines, inventory management, and stocking to enhance workflow.
- Trained and mentored new staff on best practices and company policies.
- Managed inventory levels and performed stock checks to maintain product availability.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Monitored cash handling procedures, ensuring accuracy and compliance during transactions.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
Food Services Supervisor
Tim Hortons
Lindsay, Canada
11.2021 - Current
- Supervised daily store operations, ensuring efficiency and customer satisfaction.
- Supervised and monitored daily operations of store to ensure smooth functioning.
- Monitor and assess daily operations and staff performance
- Recruited, supervised, and trained staff to enhance team capabilities and service quality.
- Providing exceptional customer service in a fast-paced environment.
- Responded to customer inquiries with high-standard service to enhance satisfaction.
- Oversaw daily operations, analyzing performance metrics to identify improvement opportunities.
- Resolved daily operational issues and reported to the store manager.
- Followed company policies diligently and procedures.
- Adjusted to multiple store tasks and responsibilities within the store.
Store Manager
Bo's Coffee
, Philippines
04.2021 - 10.2021
- Recruited, trained, and coached associates to build skilled, effective team.
- Recruited, trained, supervised, and coached associates to enhance team capabilities.
- Supervised daily operations, ensuring compliance with operational standards and contributing to business growth.
Assistant General Manager
Pizza Hut
, Philippines
10.2016 - 04.2020
- Supervised employees to ensure exceptional service delivery from front-line staff, enhancing customer experience.
- Addressed customer complaints, inquiries, and incidents to maintain high satisfaction levels.
- Communicated essential updates to front-line and upper management teams during staff meetings.
- Facilitated communication between front-line team and upper management to streamline operations and support decision-making.
Education
Bachelor of Science (B.S.) - Hotel and Restaurant Management
University Of Baguio
Baguio City, Philippines 06.2007 - 01.2012
Skills
- Retail operations
- Inventory management
- Cash handling accuracy
- Safety compliance
- Operational management
- Scheduling management
- Employee supervision
- Staff training
- Team development
- Performance management
- Time management
- Complaint resolution
- Customer relationship management
- Customer engagement strategies
- Effective communication
- Relationship management
Certification
- Advanced Food Safety Certification- Issued September 2025
- First Aid Certification- St Jihn Ambulance- Issued September 26,2024
- G2 License- Issued August 2024
Timeline
Assistant Manager
Tim Hortons
03.2025 - Current
Part Time Retail Supervisor
Kawartha Dairy, Ltd
03.2024 - Current
Food Services Supervisor
Tim Hortons
11.2021 - Current
Store Manager
Bo's Coffee
04.2021 - 10.2021
Assistant General Manager
Pizza Hut
10.2016 - 04.2020
Bachelor of Science (B.S.) - Hotel and Restaurant Management
University Of Baguio
06.2007 - 01.2012