Lailanie Perez
Lindsay,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Restaurant Supervisor
Chapman Family Holdings Inc. o/a Tim Hortons
10.2019 - Current
- Maintains a solid knowledge of product and services available in unit
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
- Completes all required shift documentation and follows principles of sanitation and safety in handling food and equipment
- Ensures all restaurant policies are followed during the shift (e.g., cash policies, meal and break policies, food safety policies).
Shift Manager
Shakey's Pizza Asia Ventures Inc. (SPAVI)
10.2015 - 10.2019
- Ensure that the guest feedbacks gathered from all different channels used by Shakey’s are properly and timely attended
- The main contact point of the guests in giving feedback and is expected to collate all feedback, respond to the guests, and coordinate with the concerned parties.
Retail Specialist
International Family Food Services, Inc. (Shakey's)
09.2013 - 10.2015
- Checked the quantity and quality of received products
- Cleaned and prepared various foods for cooking or serving
- Trained staff for correct facility procedures, safety codes, and proper recipes and plating techniques.
Customer Service Representative
F2 Logistics Philippines
01.2013 - 09.2013
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
Customer Retail Specialist
Globe Telecom Company
04.2012 - 01.2013
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Prevented store losses using awareness, attention to detail and integrity
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Increased sales revenue by promoting store promotions and upselling products.
Crew Chief
Golden Archers (McDonald) Guadalupe
11.2007 - 01.2012
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Accurately measured ingredients required for specific food items
- Mastered Point of Sale (POS) computer system for automated order taking.
Education
PSW Program -
Adult & Alternate Education Centre
Lindsay, Ontario01.2022
Bachelor of Science and Business Administration -
University of Makati
Makati City, Metro Manila01.2012
High School -
Jose J. Leido, Jr. Memorial NHS
Calapan City, Oriental Mindoro01.2006
Elementary -
T.C. Montellano Mem. School
Calapan City, Oriental Mindoro01.2002
Skills
- Health and Safety Standards
- Service Quality Enhancements
- Staff Management
- Conflict Resolution
- Computer proficiency - Microsoft Suite, Audacity, Photoshop, social media, SAP and MRP
- Resources Allocation
- Computer proficiency - Microsoft Suite, Audacity, Photoshop, social media, SAP and MRP
Languages
English
Full Professional
Timeline
Restaurant Supervisor
Chapman Family Holdings Inc. o/a Tim Hortons
10.2019 - Current
Shift Manager
Shakey's Pizza Asia Ventures Inc. (SPAVI)
10.2015 - 10.2019
Retail Specialist
International Family Food Services, Inc. (Shakey's)
09.2013 - 10.2015
Customer Service Representative
F2 Logistics Philippines
01.2013 - 09.2013
Customer Retail Specialist
Globe Telecom Company
04.2012 - 01.2013
Crew Chief
Golden Archers (McDonald) Guadalupe
11.2007 - 01.2012
PSW Program -
Adult & Alternate Education Centre
Bachelor of Science and Business Administration -
University of Makati
High School -
Jose J. Leido, Jr. Memorial NHS
Elementary -
T.C. Montellano Mem. School
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