Lailani Pybus
Agassiz,BC
Summary
Detail-oriented and proactive professional with over eight years of experience delivering exceptional customer service, sales, and operational support across hospitality, luxury retail, and automotive industries. Skilled in managing high-volume, fast-paced environments, building strong client relationships, and driving results through effective communication, problem-solving, and solution-focused service. Experienced in front-of-house operations, guest services, bartending, and retail sales, with a proven ability to uphold brand standards and exceed performance targets. Currently pursuing a Bachelor of Business, majoring in Accounting and Finance, with expertise in financial principles, compliance, and data analysis. Seeking to leverage both practical experience and academic knowledge to transition into the banking sector, particularly in trust and estate administration, where precision, integrity, and client-focused service are paramount.
Overview
5
5
years of professional experience
Work History
Guest Experience Representative
Sasquatch Mountain Resort
Hemlock Valley, BC
11.2025 - Current
- Delivered exceptional customer service in a fast-paced, high-volume resort environment.
- Assisted guests with lift tickets, passes, bookings, and general resort inquiries.
- Collaborated with lift operations, ski patrol, and guest services teams to ensure smooth daily operations.
- Managed high guest volumes during peak periods while maintaining service quality.
Guest Service Agent
The George Hotel
Launceston, Tasmania
04.2025 - 11.2025
- Orchestrated seamless arrival and departure experiences, managing check-in/check-out, room assignments, and billing with precision.
- Anticipated guest needs through attentive listening and situational awareness, proactively resolving issues before escalation.
- Acted as a key liaison between guests and internal departments to ensure timely, polished execution of guest requests.
Customer Service Representative
Hertz
Gold Coast, Queensland
09.2022 - 04.2025
- Delivered efficient, solution-focused service to customers in a high-volume, time-sensitive rental environment.
- Managed vehicle reservations, contracts, upgrades, and returns with accuracy and attention to detail.
- Processed payments, contracts, and documentation accurately while meeting audit and compliance standards.
- Coordinated with fleet, cleaning, and maintenance teams to ensure vehicle availability and turnaround efficiency.
Bartender / Server
Three Steps on George
Launceston, Tasmania
08.2021 - 09.2022
- Crafted classic and contemporary cocktails with speed, consistency, and attention to detail.
- Maintained strong product knowledge across spirits, wine, beer, and cocktails to guide guest choices and upsell effectively.
- Controlled bar workflow, prioritising orders efficiently during peak service periods.
- Delivered attentive, efficient table service in a fast-paced dining environment.
- Managed multiple tables simultaneously while maintaining accuracy, timing, and guest rapport.
Sales Associate
Peter Alexander
Launceston, Tasmania
09.2020 - 12.2021
- Led visual merchandising efforts to enhance store presentation and drive sales.
- Managed stock levels and conducted till counts and banking procedures.
- Focused on achieving UPT and ATV targets.
- Delivered personalised, brand-aligned customer service in a fast-paced fashion retail environment.
Education
Bachelor of Business - Accounting & Finance
University of Tasmania
Launceston, Tasmania11-2026
Skills
- Financial Reporting and Analysis
- Client Relationship Management
- Effective Communication and Problem-Solving
- Time Management and Multitasking
- Sales Experience
- Guest Relations
Timeline
Guest Experience Representative
Sasquatch Mountain Resort
11.2025 - Current
Guest Service Agent
The George Hotel
04.2025 - 11.2025
Customer Service Representative
Hertz
09.2022 - 04.2025
Bartender / Server
Three Steps on George
08.2021 - 09.2022
Sales Associate
Peter Alexander
09.2020 - 12.2021
Bachelor of Business - Accounting & Finance
University of Tasmania