Laila Mariam Imran
Paris,ON
Summary
Enthusiastic and dedicated individual currently pursuing a bachelor's degree in design. Experienced in customer service roles with a strong commitment to providing exceptional support and fostering positive interactions. Possesses excellent interpersonal skills, a warm demeanor, and a proactive approach to problem-solving. Seeking opportunities to leverage creativity and adaptability in a dynamic work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Packager
BarakahBox
Hamilton, ON
04.2013 - 04.2015
- Worked on a line packing non-perishable food items
- Loaded the boxes onto the trucks for delivery
Poll Assistant
Brant County
Brantford, ON
10.2022 - 09.2022
- Worked as a polling assistant in the Brant Municipal and School Board election, amended the Voters' list and checked identities and qualifications of voters
Polling Staff
City of Hamilton
Hamilton, ON
10.2018 - 09.2018
- Worked as general staff in the municipal election, guided people to the voting station and ensured they had the proper identification
Gatekeeper
Ticats, Tim Hortons Stadium
Hamilton, Ontario
08.2021 - 11.2021
- Worked as a gatekeeper at Tim Hortons Stadium during the 2021 Ticats season, checked ID's and vaccinations, and scanned tickets as people entered the arena
- Greeted visitors and directed them to the appropriate personnel or department.
- Provided information about the organization and its services to visitors.
- Managed office supplies inventory and placed orders when necessary.
Education
Bachelor's of Design -
OCAD University
05.2026
OSSD -
St. John Henry Newman
06-2021
Skills
- Positive attitude, warm and friendly demeanor
- Strong interpersonal, communication, and customer service skills
- Detail-oriented and organized
- Adaptable to changing priorities and environments
- Reliable, responsible, and punctual
- Strong work ethic and dedication
- Decision-making and issue resolution abilities
- Team player with group collaboration experience
- Creative problem-solving and conflict resolution skills
- Initiative, self-motivation, and commitment to shared goals
Technical Skills
- Basic First Aid and public safety knowledge
- 65 WPM typing and data processing skills
- Proficient in Office 365 and Adobe Creative Suite
- Experience with C#, JS, C++, HTML, Touchdesigner 2022, and Blender 2.0
Certification
- Emergency First Aid and CPR/AED Level C - Canadian Red Cross
- Excellence in Customer Training - YWCA Hamilton
- Health and Safety Training, GHS - YWCA Hamilton
- UX/UI Design Certification - OCADu
Timeline
Poll Assistant
Brant County
10.2022 - 09.2022
Gatekeeper
Ticats, Tim Hortons Stadium
08.2021 - 11.2021
Polling Staff
City of Hamilton
10.2018 - 09.2018
Food Packager
BarakahBox
04.2013 - 04.2015
- Emergency First Aid and CPR/AED Level C - Canadian Red Cross
- Excellence in Customer Training - YWCA Hamilton
- Health and Safety Training, GHS - YWCA Hamilton
- UX/UI Design Certification - OCADu
Bachelor's of Design -
OCAD University
OSSD -
St. John Henry Newman
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