Lailah Zedan
Guelph,ON
Summary
Compassionate and driven student with a strong interest in child and youth trauma. Seeking to build clinical experience in a fast-paced medical environment while preparing for advanced specialization in trauma-focused therapy while pursuing future graduate studies in psychotherapy. Passionate about supporting vulnerable populations through trauma-informed, empathetic care.
Overview
4
4
years of professional experience
Work History
Clinic Aide
University of Guelph, Health & Performance Centre
Guelph, ON
05.2025 - Current
- Aid physicians and clinic staff in patient service
- Aiding with medical procedures
- Prepare exam rooms
- Equipment sanitation per PIDAC best practices
- Management of medical supply inventory
- Electronic health record system implementation
Patient Services Specialist
FYidoctors
Maple, ON
09.2024 - 05.2025
- Billed patients, their medical insurance providers, and other third parties
- Administered preliminary testing services
- Managed appointment bookings, prescription printouts, billing, and payments
- Facilitated seamless communication between patients, families, and clinical staff for optimal care coordination
- Provided patients with after-visit summary and schedule next appointment to support continuous care and facilitate treatment plan
- Consistently maintained patient confidentiality
Inventory Management Associate
Aritzia
Woodbridge, ON
08.2023 - 04.2024
- Collaborated effectively with team members
- Enhanced team productivity by fostering strong collaboration in inventory tasks
- Provided detailed reports on inventory levels, variances, and trends to the management team
- Resolved stock discrepancies swiftly
- Exhibited solid organizational skills in managing multiple tasks simultaneously while adhering to deadlines
Boutique Associate
Aritzia
Halton Hills, ON
06.2021 - 08.2023
- Aided in maintaining the store’s visual presentation by organizing merchandise displays and restocking product
- Participated in inventory counts, organized the stockroom, and processed inbound and outbound merchandise
- Worked closely alongside the inventory management team, contributing to a supportive and positive work environment
- Aided in training new team members on proper procedures related to shipping and receiving
- Balanced multi-tasks, such as customer assistance and service, restocking store merchandise, and maintaining store cleanliness during peak hours
Education
Bachelor of Arts (B.A.) - Sociology
University of Guelph
Guelph, ON06.2025
Certification - Medical Terminology
St. Johns Ambulance
05.2024
Skills
- Patient Confidentiality
- Medical Records Management
- Computer Proficiency Typing Speed
- Multitasking Abilities
- Medical Terminology
- Clear Communication
- Medical Office Administration
Timeline
Clinic Aide
University of Guelph, Health & Performance Centre
05.2025 - Current
Patient Services Specialist
FYidoctors
09.2024 - 05.2025
Inventory Management Associate
Aritzia
08.2023 - 04.2024
Boutique Associate
Aritzia
06.2021 - 08.2023
Certification - Medical Terminology
St. Johns Ambulance
Bachelor of Arts (B.A.) - Sociology
University of Guelph