Lailah Zedan
Summary
Dedicated and versatile professional with a comprehensive background in both retail inventory management and front desk receptionist roles. Known for meticulous attention to detail, exceptional organizational skills, and a commitment to delivering high-quality service. Adept at navigating the demands of diverse work environments to ensure smooth operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Inventory Management Associate
ARITZIA
08.2023 - Current
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Enhanced communication between purchasing and warehouse teams to ensure accurate inventory data entry and updates.
- Use hand-held devices to record and monitor inventory levels and complete audits to uncover and address inaccuracies.
- Optimize storage space utilization by strategically organizing products according to size, weight, and frequency of use.
- Streamline inventory tracking with regular audits and updates to the inventory management system.
- Minimize discrepancies in stock levels by promptly reporting any observed discrepancies or potential issues to supervisors.
Inventory Associate
ARITZIA
06.2021 - 08.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Optimized efficiency on the mechanical line.
- Efficiently processed product to prepare it for the sales floor.
- Upkeep stock management.
- Ensured sale maximization by minimizing product loss.
- Completed restock reports and cycle counts.
- Safeguarded client experiences through optimal presentation.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Front Desk Receptionist
HUF Boxing Gym Inc.
07.2022 - Current
- Increase member retention by maintaining a welcoming and organized reception area.
- Enhance member satisfaction by providing efficient and professional front desk services.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assist management in implementing new policies and procedures, contributing to overall operational improvements.
- Efficiently manage administrative tasks to support the smooth operation of the facility.
- Resolve billing discrepancies promptly with thorough attention to detail, fostering trust between members and the organization.
Front of House Manager
Roberto's Italian Bakery
04.2014 - 06.2018
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Trained new employees in cashier services.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Education
Bachelor of Arts - Sociology
University of Guelph
Guelph, ON04.2024
High School Diploma -
Louise Arbour Secondary School
Brampton, ON06.2019
Skills
- Interpersonal skills
- Team Collaboration
- Time management
- Active Engagement
- Attention to Detail
- Quality Control
- Cycle Counting
- Excellent Written and Verbal Communication
- Effective Communication
- Prioritize multitasking
- Sales Goals
Community Service
- BIG SISTERS MENTOR, Big Brothers Big Sisters of Guelph, Guelph, ON, 02/01/20, Present
References
References available upon request
Timeline
Inventory Management Associate
ARITZIA
08.2023 - Current
Front Desk Receptionist
HUF Boxing Gym Inc.
07.2022 - Current
Inventory Associate
ARITZIA
06.2021 - 08.2023
Front of House Manager
Roberto's Italian Bakery
04.2014 - 06.2018
Bachelor of Arts - Sociology
University of Guelph
High School Diploma -
Louise Arbour Secondary School
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