Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lailah Diaz

P.O Box 1536 Santa Barbara

Summary

Personable and upbeat with strong aptitude for creating a welcoming customer environment. Offering blend of customer service skills and eagerness to learn in fast-paced work environment. Brings ability to quickly pick up new tasks and adapt to company procedures. Ready to use and develop communication and teamwork skills in an available open role. Aims to deliver exceptional customer service and contribute to positive team environment. Eager to accomplish tasks assigned and to meet business and fulfill team goals.



Overview

1
1
year of professional experience

Work History

Wait Staff Member/Food Service Handler

Beans BBQ and Catering
02.2024 - Current
  • Delivered exceptional customer service to enhance dining

experience.

  • Assisted in maintaining cleanliness and organization of dining area.
  • Collaborated with kitchen staff to ensure timely food service.
  • Learned and followed food safety protocols to maintain hygiene standards.
  • Supported team by restocking supplies and preparing dining areas for service.
  • Engaged with customers to provide recommendations and answer inquiries effectively.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Sandwich Artist/ Customer Service Representative

Goodwill Employment Student Training Program/Subway
12.2024 - 05.2025
  • Crafted high-quality sandwiches, ensuring adherence to customer specifications and safety standards.
  • Maintained cleanliness and organization of work area to enhance operational efficiency and customer satisfaction.
  • Assisted in training new team members on sandwich preparation techniques and safety protocols.
  • Engaged with customers to provide excellent service, addressing inquiries and making recommendations.
  • Monitored inventory levels, restocking supplies as needed to meet demand during peak hours.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Restocked and rotated stock in display case to mitigate stock loss.

Education

Required

Santa Barbara High School
700 East Anapamu St. Santa Barbara, CA 93103
06-2026

Skills

  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Supply restocking
  • Salesmanship
  • Guest engagement
  • Hospitality service expertise

Timeline

Sandwich Artist/ Customer Service Representative

Goodwill Employment Student Training Program/Subway
12.2024 - 05.2025

Wait Staff Member/Food Service Handler

Beans BBQ and Catering
02.2024 - Current

Required

Santa Barbara High School
Lailah Diaz