Laila Williams
La Verne
Summary
Results-oriented professional with expertise in customer service and sales strategy. Demonstrated success in quickly resolving inquiries and educating clients on product usage. Strong collaboration skills enhance overall customer experience and satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Petsmart
Conyers
12.2025 - 01.2026
- Educated customers on proper pet care and product usage, ensuring informed purchases and customer loyalty.
- Assisted customers in selecting pet supplies and products.
- Processed transactions accurately at the cash register.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to improve customer service experience, fostering a supportive shopping environment.
- Participated in store promotions and events to drive engagement.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Office Assistant
Quick Hands Logistics
Corona
05.2022 - 07.2022
- Streamlined organizational workflow by organizing files, developing spreadsheets, faxing reports, and scanning documents.
- Supported daily office operations by maintaining organized filing systems to enhance accessibility.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted in data entry tasks using company-specific software systems.
- Managed office supply inventory and ordered supplies to ensure consistent availability.
- Maintained cleanliness and organization of common areas and workspaces.
Education
Bachelor of Science -
University of La Verne
La Verne, CA05-2029
Skills
- Retail sales
- Customer service
- Sales goals attainment
- Sales strategy
- Inventory management
- Client relations
- Team collaboration
- Problem solving
References
References available upon request.
Timeline
Retail Sales Associate
Petsmart
12.2025 - 01.2026
Office Assistant
Quick Hands Logistics
05.2022 - 07.2022
Bachelor of Science -
University of La Verne