Laila Richardson

• Demonstrated strong multitasking skills by managing multiple tables, high customer volume and influxes, food/drink orders, kitchen coordination and end of night balance.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Worked with POS system to accurately place orders, manage bills, and handle complimentary items.
• Prepared and maintained bar area, delivering food and beverages, and restocking.
• Met service expectations using proper verbiage, professionalism and efficiency for a fine dining experience.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and inventory with accurate tip out.

• Trained new team members on customer service protocols and POS system navigation to enhance team efficiency.
• Organized inventory to ensure efficient restocking processes and track product availability as well as streamline operations.
• Processed customer transactions accurately and efficiently and assisted customers with product inquiries and recommendations
• Processed customer transactions and managed cash register operations, including balancing drawers at the end of shifts.

• Learned and memorized information on different herbs and their medicinal benefit to give personalized recommendations.
• Enhanced customer satisfaction by promptly attending to their needs and providing exceptional service.

• Generated additional sales opportunities with upselling and cross selling techniques.

• Neatly displayed stock, maintained a clean environment and managed
inventory count.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered phone calls, greeted guests, updated reservation logs, and coordinated floor flow simultaneously.
• Supported servers, food runners, and bussers with upselling and keeping dining area clean and welcoming.