Laila Radi
Torrance
Summary
Dynamic and engaging professional with a proven track record, excelling in guest service and attention to detail. Demonstrated ability to enhance customer retention through exceptional communication and effective multitasking. Skilled in children's activities planning and conflict management, significantly improving patron satisfaction and team collaboration.
Overview
3
3
years of professional experience
Work History
Party Host
DIG IT
06.2024 - Current
- Directed guests to correct areas for eating and other services.
- Decorated and set tables in accordance with party themes and age groups.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Party Check in
DIG IT
06.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Checking in costumers with the name of their child, giving them all matching wristbands then explaining rules and directing them to where their party will be help
Customer Service Representative
RL Business Soultions , INC
01.2022 - 06.2024
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
West High
Torrance, CA06-2025
Skills
- Greeting and seating
- Guest service
- Attention to detail
- Effective multitasking
- Decorating
- Teamwork and collaboration
- Engaging personality
- Children's activities planning
- Public speaking and performing
- Exceptional communication
- Special request accommodations
- Conflict management
Timeline
Party Host
DIG IT
06.2024 - Current
Party Check in
DIG IT
06.2024 - Current
Customer Service Representative
RL Business Soultions , INC
01.2022 - 06.2024
High School Diploma -
West High
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