Laila Maldonado
Los Angeles
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Universal Banker
Universal Bank
Monterey Park
12.2023 - 03.2024
- Received and counted daily inventories of cash, drafts and checks.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with online banking setup and troubleshooting issues associated with digital banking platforms.
- Followed banking requirements and government lending regulations.
- Ensured compliance with banking regulations and internal policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Sales Associate
ACE Cash Express Inc.
Los Angeles
10.2021 - 12.2023
- Developed promotional strategies to increase sales volume.
- Engaged customers in friendly, professional dialogue to determine needs.
- Conducted product demonstrations to highlight features and benefits.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Attended weekly team meetings to review performance goals and objectives.
Teller
Wells Fargo
Los Angeles
01.2023 - 08.2023
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Adhered to financial services security and audit procedures.
- Prepared official checks for customer and internal bank needs.
- Explained account information to customers in detail as needed.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Balanced cash drawers on a daily basis.
- Performed daily reconciliation of teller drawer within established limits.
- Processed incoming and outgoing payments, including ACH, wire transfers, and check deposits.
Education
High School Diploma -
Roosevelt ACT2
Los Angeles 02-2018
Skills
- Call Center
- Cash handling
- Regulatory compliance
- Customer service
- Payment processing
- Online banking support
- Sales strategies
- Performance tracking
- Time management
- Team collaboration
- Detail orientation
- Risk management
- Online banking
- Client engagement
- Problem solving
- Account management
- Organization Skills
Certification
CTP (Certified Typing Professional) 40 WPM
Timeline
Universal Banker
Universal Bank
12.2023 - 03.2024
Teller
Wells Fargo
01.2023 - 08.2023
Sales Associate
ACE Cash Express Inc.
10.2021 - 12.2023
High School Diploma -
Roosevelt ACT2
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