Laila Maclean

• Maintained a clean and organized studio space, ensuring a safe environment for all participants.
• Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
• Improved clients'' posture and balance through tailored exercises targeting specific muscle groups.
• Educated clients on the principles of Pilates, fostering a deeper understanding of the practice.
• Enhanced client flexibility by designing and implementing customized Pilates routines.
• Developed strong relationships with clients, resulting in high retention rates and referrals.
• Collaborated with fellow instructors to develop new class offerings, attracting diverse clientele.

Responsibilities included:

• - provided excellent customer service and represented the company as the first point of contact for guests
• - identify opportunities to upsell additional services or products to clients during their interactions, maximizing revenue and enhancing the customer experience
• - manage class reservations, appointment bookings and efficiency in scheduling
• - administrative tasks such as answering phone calls, responding to emails and maintaining client records
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Responsibilities included:
• - provided excellent customer service and represented the company as the first point of contact for guests
• - answering any questions guests may have with exceptional detail and knowledge
• - manage class reservations, appointment bookings and efficiency in scheduling
• - administrative tasks such as answering phone calls, and maintaining client records

• Responsibilities included:
• - Facilitated in customer payment and service.
• - Adhered to sanitation and food safety regulations while completing tasks in the kitchen.
• - Teamed with coworkers to promote sales and provide excellent service.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Responsibilities include:
• - Grounds Maintenance – Lawn care and landscaping, cleaning and disinfecting, related equipment care and maintenance.
• - Animal Care – Exercising, feeding/watering, cleaning, and medications as required across a variety of animals including dogs, cows, cats, horses, chickens, pigs, tortoises.
• - Customer service – Processing customer adoptions, Soliciting and Organizing sponsors and related documentation, bookkeeping and subscriptions.