Laila Imounane
Ottawa,ON
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Dollarama
Ottawa, ON
10.2024 - Current
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided training to new employees on company policies and procedures.
Team Leader
Marjane
Morocco., Souss Massa
07.2023 - 06.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Ensured compliance with all safety regulations in the workplace.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Cashier
Minisu
Morocco , Sous Massa
01.2023 - 06.2023
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
Education
Deug - English Studies
Ibn Zouhr University
Morocco , Sous Massa Agadir 06-2023
Skills
- Inventory management
- Vendor negotiation
- Cash handling
- Marketing strategy
- Effective communication
- Time management
- Team building and leadership
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Timeline
Assistant Store Manager
Dollarama
10.2024 - Current
Team Leader
Marjane
07.2023 - 06.2024
Cashier
Minisu
01.2023 - 06.2023
Deug - English Studies
Ibn Zouhr University