LAILA HEMAD
Bowmanville,ON
Summary
Detail-oriented Administrative Professional with expertise in streamlining operations and enhancing customer satisfaction. Experienced in managing quotations, payments, and financial records using QuickBooks and Microsoft Office. Strong background in office administration and customer service, reinforced by recent training in Computer Specialized Accounting.
Overview
12
12
years of professional experience
Work History
Office Administrator
Innovative Renovation Inc.
Bowmanville, ON
04.2026 - Current
- Acted as primary contact throughout quoting process, coordinating updates and next steps.
- Distributed customer quotations, ensuring timely communication with prospective clients.
- Followed up on outstanding quotations to boost lead conversion and project scheduling.
- Coordinated site visits and in-home consultations for accurate project estimates.
- Managed incoming customer calls by directing inquiries to the appropriate team members for timely assistance., channeling inquiries to appropriate team members.
- Organized visits for estimators and contractors to align with customer schedules and ensure project readiness. aligned with customer availability and project needs.
- Handled collection and processing of customer deposits to maintain accurate financial records., maintaining precise payment records.
- Systematized records of customer quotes, appointments, and communications to streamline pre-project operations., appointments, and communications during pre-project phases.
Administrative Assistant - Dealership Billing
Chrysler Dodge Jeep Ram Dealership
Brampton, ON
03.2022 - 10.2024
- Coordinated daily administrative and office duties to ensure smooth operations.
- Prepared and processed vehicle billing paperwork and customer documents.
- Helped process invoices, receipts, and payment records.
- Assisted the finance and sales departments with required paperwork.
- Followed up on outstanding documents and payments.
- Answered phone calls and addressed customer inquiries, enhancing customer satisfaction.
- Entered and updated customer and vehicle information in dealership systems.
- Systematically organized and filed dealership records and documents in a secure location.
- Supported management and dealership staff with administrative tasks, facilitating efficient workflow.
Assistant Store Manager
International Clothiers
Markham, ON
01.2020 - 09.2022
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures, recommending changes that enhanced daily operational efficiency.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management through regular audits and precise ordering, ensuring organized stock.
- Executed merchandise rotation, repositioning displays to effectively highlight new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Boardwalk Shoe Company
Toronto, ON
01.2018 - 01.2020
- Oversaw daily store operations, ensuring smooth functioning and a clean, safe environment for customers and staff.
- Managed inventory control, cash control, and store opening and closing procedures.
- Led store team in fast-paced environment through proactive communication and positive feedback, enhancing employee engagement.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted performance reviews for staff, delivering constructive feedback and identifying growth opportunities.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Restaurant Manager
Bamiyan Kabob Restaurant Inc.
Markham, ON
01.2016 - 01.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Interviewed, selected, trained, and supervised staff to build a skilled and efficient team.
- Fostered a positive work environment through conflict resolution strategies and team-building activities.
- Greeted customers and solicited feedback to implement improvements based on their suggestions.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Administrative Assistant
Toronto-Dominion Bank
Toronto, ON
01.2015 - 01.2016
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed multi-line phone system, routing calls, delivering messages, and greeting visitors to maintain smooth communication flow.
- Ensured confidentiality of sensitive information by following strict privacy policies and implementing secure filing systems to protect data integrity.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined document organization by maintaining files and archiving outdated records for quick and efficient retrieval.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Computer Specialized Accounting -
Beta College of Business & Technology
Mississauga, ON03-2026
High School Diploma -
Greenwood Secondary High School
Toronto, ON06-2010
Skills
- Quotations and estimates
- Invoice management
- Payment processing
- Financial tracking and payable
- Records management
- Data entry
- Microsoft Word, Excel, and Outlook
- QuickBooks
- Appointment scheduling
- Email and calendar management
- Digital filing and document management
- Customer service
- Office administration
LANGUAGES
English - Full Professional, Hindi - Full Professional, Persian - Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator
Innovative Renovation Inc.
04.2026 - Current
Administrative Assistant - Dealership Billing
Chrysler Dodge Jeep Ram Dealership
03.2022 - 10.2024
Assistant Store Manager
International Clothiers
01.2020 - 09.2022
Store Manager
Boardwalk Shoe Company
01.2018 - 01.2020
Restaurant Manager
Bamiyan Kabob Restaurant Inc.
01.2016 - 01.2018
Administrative Assistant
Toronto-Dominion Bank
01.2015 - 01.2016
Computer Specialized Accounting -
Beta College of Business & Technology
High School Diploma -
Greenwood Secondary High School