Laila Delgado
El Monte
Summary
Reliable front end supervisor/ cashier offering strong multitasking, problem-solving and communication skills. Successful at giving customers positive experiences to drive loyalty and repeat business. Trained in multiple departments showing versatility. Trying to expand my knowledge and seeking new career developments.
Overview
5
5
years of professional experience
Work History
Cashier
Kroger
12.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to enhance workflow and customer service.
Front End Supervisor
Kroger
12.2021 - Current
- Supervised daily operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Monitored cash drawers in seven checkout stations to verify adequate cash supply.
Bookkeeper
Kroger
12.2021 - Current
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
Service Deli Clerk
Kroger
12.2021 - Current
- Maintained cleanliness and organization of work area to ensure compliance with health regulations.
- Trained new staff on deli procedures, safety protocols, and customer service standards.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Displayed excellent multitasking abilities while managing multiple customer requests while simultaneously cooking products, increasing efficiency.
Food Service Worker
Art's Burgers
09.2020 - 09.2021
- Prepared and served food items in compliance with health and safety standards.
- Operated kitchen equipment efficiently to support daily operations.
- Maintained cleanliness and organization of workstations to enhance workflow.
- Collaborated with team members to optimize service delivery during peak hours.
- Cooked menu items according to specified instructions.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Education
High School Diploma -
Mountain View High School
El Monte, CASkills
- Team leadership
- Cash handling
- Workflow optimization
- Point-of-sale systems
- Teamwork and collaboration
- Customer service
Languages
English
Timeline
Cashier
Kroger
12.2021 - Current
Front End Supervisor
Kroger
12.2021 - Current
Bookkeeper
Kroger
12.2021 - Current
Service Deli Clerk
Kroger
12.2021 - Current
Food Service Worker
Art's Burgers
09.2020 - 09.2021
High School Diploma -
Mountain View High School