Laila Dahcha
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Solutions Bell Business Markets
Bell Canada
09.2023 - Current
- Enhanced customer satisfaction by developing and implementing effective solutions for complex issues.
- Streamlined communication channels for improved efficiency in addressing customer concerns.
- Implemented data-driven strategies to identify areas of improvement in customer support processes.
- Collaborated with cross-functional teams to develop comprehensive solutions for common customer challenges.
- Decreased response times by optimizing workflows and assigning tasks based on individual strengths and expertise.
- Coordinated with sales representatives to ensure seamless hand-offs from pre-sale engagements to post-sale support activities.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Sales Agent
Bell Canada Corporate Stores (Heartland)
10.2021 - 09.2023
- Serves customers by selling products and meeting customer needs
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Provides historical records by maintaining records on area and customer sales
- Contributes to team effort by accomplishing related results as needed
- Apple expert at Bell and is in AEP (Apple Excellence Program).
- Increased sales revenue by consistently meeting and exceeding sales targets.
Cashier/Pizza Maker
Gino's Pizza
08.2018 - 08.2020
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing, and totaling customer's purchases
- Resolves customer issues and answers questions
- Processes return transactions
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Contributes to team effort by accomplishing related results as needed
- Prepared pizza to customer satisfaction
- Wash and Chop Vegetables
- Monitor food stock and placed orders as needed
- Maintained a clean cooking station and sterilized equipment's
- Working with Adobe and many other Types of software's to create flyers and new Layout of store
- Create and marinated and website for an online Menu.
Education
Marketing Major - Marketing
Sheridan College
Mississauga, ON01.2024
High School Diploma -
St. Marcellinus Secondary School
Mississauga, ON12.2021
Skills
- Strong Communication
- Web Design
- Fast Learner
- Power Point
- Project Management
- Adobe User
- Computer Knowledge
- Problem-Solving
- Opened-Minded
- Excel Sheets
- Strong Sales
- Negotiation skills
- Sales Strategy Development
- Performance monitoring
- Active listening
- Time management
- Conflict resolution
- Attention to detail
- Adaptability
- Data analysis
- Team leadership
- Technical support
- Task prioritization
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Solutions Bell Business Markets
Bell Canada
09.2023 - Current
Sales Agent
Bell Canada Corporate Stores (Heartland)
10.2021 - 09.2023
Cashier/Pizza Maker
Gino's Pizza
08.2018 - 08.2020
Marketing Major - Marketing
Sheridan College
High School Diploma -
St. Marcellinus Secondary School
Similar Profiles
Lauryn GardnerLauryn Gardner
Field Technician - Summer Student at Bell CanadaField Technician - Summer Student at Bell Canada
Mukti JoshiMukti Joshi
Sales & marketing coordinator at Bell CanadaSales & marketing coordinator at Bell Canada
Aldin HirkicAldin Hirkic
Sales Consultant at Bell CanadaSales Consultant at Bell Canada
Brian CorbettBrian Corbett
Senior Operations Manager at Bell CanadaSenior Operations Manager at Bell Canada
Robert A. McVicarRobert A. McVicar
Senior Manager Network Solutions - Bell Business Markets at Bell CanadaSenior Manager Network Solutions - Bell Business Markets at Bell Canada