Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Awards
Timeline
Generic
Laila Alfatwa

Laila Alfatwa

Toronto,ON

Summary

Knowledgeable Osteopathic Manual Practitioner with rich background in delivering high-quality care and support. Proven track record of implementing effective treatment plans and fostering patient well-being. Demonstrated proficiency in patient assessment and therapeutic interventions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Osteopathic Manual Practitioner

OsteoAlign
Aurora, ON
10.2024 - Current
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Increased patient satisfaction through excellent communication, empathy, and understanding of individual needs.
  • Maintained up-to-date knowledge of research findings, and advancements in medical technology to enhance clinical practice.
  • Conducted comprehensive hands-on assessments of patients to inform accurate diagnoses and effective treatment plans.
  • Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.

Kinesiologist

OsteoAlign
08.2023 - 09.2024
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
  • 10 minute complimentary Kinesiology appointment prior to the patients Osteopathic treatment, approximately 30-40 patients a day
  • Increased patient satisfaction through excellent communication, empathy, and understanding of individual needs.
  • Conducted comprehensive hands-on assessments of patients to inform accurate diagnoses and effective treatment plans.
  • Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
  • Collaborated with multidisciplinary teams to optimize patient outcomes in rehabilitation settings.
  • Provided rehabilitation to clients by prescribing and demonstrating movement techniques.
  • Utilized advanced manual therapy techniques to alleviate chronic pain and restore function in patients.
  • Improved patient mobility by creating and implementing personalized exercise programs.

Administrator

OsteoAlign
05.2023 - 09.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
  • Answered about 20-30 phone calls in a busy clinic and manage booking their rehab needs.

Administrator

Dynamic Health Therapy
02.2022 - 12.2023
  • Reviewed and sent medical records to other physicians upon request.
  • Managed appointments, registrations and patient relations in busy rehabilitation office.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
  • Cold-calling about 50 patients per day to check in on patients.

Customer Service Representative

Flaghouse Inc.
12.2019 - 12.2021
  • Assisted customers with daily transactions, sales, tracking of packages, concerns, and damage claims. Answered phone calls and emails within a respective and timely manner. Provided Quotes and follow up emails to ensure that the customer orders have been completed, and if there are major backorder delays.
  • Processed 10 orders per hour
  • Monthly Follow up emails, phone calls to our customer on pending or on hold orders

Kinesiology Assistant

Black Creek Community
09.2017 - 08.2019
  • Coordinating about 3 to 5 initial assessment weekly
  • Creating 2 different exercise program for the general public and a gentle fit
  • Developed exercise programs for clients as well as presentations on active and healthy living, conducted initial assessment, and assisted clients in proper exercise form.

Behavior Technician

Autism Therapy and Training
09.2017 - 08.2019
    • Performed one-on-one therapy utilizing verbal behavior approach, introduced behavior protocols, and gathered data. Assisted children with development of their communication skills and ability to play with others, drove reduction of non-acceptable behavior, monitored children's progress, and collaborated with supervisor regarding program changes. Informed parents of children's progression and of implementation of new protocols and programs, and conducted research related to physical activity approaches.
    • Demonstrated ability to graph up to 25 programs in 45 minutes only.
    • Successfully taught clients to achieve 80% of required skills within 10 days.

Assistant

Sunlife Financial Advisor
01.2016 - 04.2018
  • Assisted clients with daily transactions, scheduled appointments for the advisor, prospected new clients through cold calling to promote products and services, and maintained client database. Answered calls as well as emails, and completed presentations for seminars.
  • Processed up to 30 cold calls within one hour.

Administrative

Kennedy Dental and Orthodontics
07.2014 - 09.2015
    • Filed documents, updated patient charts, and scheduled appointments. Ensured payment processing and liaised with insurance companies regarding patients' insurance plans.
    • Proven capability to file up to 100 charts within one hour and to conduct up to 50 cold calls.

Education

Osteopathic Manual Practitioner -

Canadian Academy of Osteopathy
Hamilton, Ontario
09.2024

Bachelor of Arts - Kinesiology and Health Sciences (Hons)

York University
Toronto, Ontario
01.2018

Skills

  • Patient interviewing
  • Treatment administration
  • Coordinating referrals
  • Patient intake
  • Needs assessments
  • Patient education
  • Quality improvement
  • Treatment plan development
  • Physical examination
  • Diagnosis and treatment
  • Clinical decision making
  • Preventative care

Certification

  • CPR-C
  • First Aid
  • HCP
  • Licensed Registered Kinesiologist
  • Licensed Osteopathic Manual Practitioner (M.OMSc)

Languages

English
Native or Bilingual
Arabic
Limited Working
Greek
Limited Working

Awards

  • Leadership Award
  • 2013
  • 2014
  • Honorary Academic Achievement Award

Timeline

Osteopathic Manual Practitioner

OsteoAlign
10.2024 - Current

Kinesiologist

OsteoAlign
08.2023 - 09.2024

Administrator

OsteoAlign
05.2023 - 09.2024

Administrator

Dynamic Health Therapy
02.2022 - 12.2023

Customer Service Representative

Flaghouse Inc.
12.2019 - 12.2021

Kinesiology Assistant

Black Creek Community
09.2017 - 08.2019

Behavior Technician

Autism Therapy and Training
09.2017 - 08.2019

Assistant

Sunlife Financial Advisor
01.2016 - 04.2018

Administrative

Kennedy Dental and Orthodontics
07.2014 - 09.2015

Bachelor of Arts - Kinesiology and Health Sciences (Hons)

York University

Osteopathic Manual Practitioner -

Canadian Academy of Osteopathy

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Laila Alfatwa