LAIKEN UY DE ONG
Mississauga
Summary
College student taking up Global Business Management. Seeking a position where I can contribute and grow my qualifications where applicable to the responsibilities in the job description. Skillset in customer service excellence that I have acquired throughout my previous places of employment.
Dedicated to transitioning into new field with skills developed in fast-paced retail environment. Offers abilities in customer service, inventory management, and teamwork. Focused on applying these skills to contribute effectively in different professional setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Store Staff
Mrakovic Fine Foods
09.2023 - 12.2023
- Greeted customers, promoted monthly specials, and promptly took orders
- Organizing food display and stocking of products
- Maintaining a clean work environment
- Dishwasher, kitchen maintenance and upkeep
Assistant Senior Secretary
GrandCanyon Multiholdings Inc.
05.2022 - 07.2023
- Verifying and reconciling sales records of different vehicle brands
- Resolving customer problems and complaints
- Administrative work such as auditing, client outreach, and reports
- Gathering and filing out as-built plans of different car dealership showrooms
- Cleansing and purchasing office equipment and supplies
Customer Welfare Desk Associate
More Electric and Power Corporation
04.2021 - 01.2022
- Resolving customer problems and complaints via the ticketing system - overseeing ticket updates and reconciliation
- Updating and keeping the confidentiality of customer records
Customer Welfare Desk Associate
Iloilo AA Manpower Agency & General Service Corp.
08.2020 - 03.2021
- Conducted field surveys of residential properties for informal settlers to apply the residential unit to the power grid
- Resolving customer problems and complaints via the ticketing system – overseeing ticket updates and reconciliation
- Updating and keeping the confidentiality of customer records
Branch Service Assistant
Etiqa Life and General Assurance Philippines, Inc.
11.2012 - 11.2019
- Following up on the requirements and validating the documents submitted by the agents and clients
- Assisting walk-in clients with their insurance policies and forwarding the submitted document to the head office to process their reimbursement
- Administrative work by forwarding and following up on the billing statement of utilities
- Furthermore, updating the head office on the concerns of the branch office
- Foreseeing the office renovation and office furniture
Education
Global Business Management
Seneca College
05-2025
Bachelor of Science - Interior Design
University of San Agustin
01.2011
Skills
- Strong orientation in Customer Service Excellence
- Self-confident in promoting positive interactions with the public
- Superbly organized to effectively prioritize and adapt to changing environments
- Self-motivated with proven problem-solving skills with a background in Customer Service and Administration
- Technically inclined in Microsoft Applications
- Attention to detail and can work a flexible schedule
- Strong work ethic
- Cleanliness and hygiene
- Effective communication
- Decision-making
- Honest and dependable
- Creative thinking
- Inventory and stocking
Languages
English
Professional Working
Certification
- Certified Food Handler by Probe it Food Safety; 2024 December
Timeline
General Store Staff
Mrakovic Fine Foods
09.2023 - 12.2023
Assistant Senior Secretary
GrandCanyon Multiholdings Inc.
05.2022 - 07.2023
Customer Welfare Desk Associate
More Electric and Power Corporation
04.2021 - 01.2022
Customer Welfare Desk Associate
Iloilo AA Manpower Agency & General Service Corp.
08.2020 - 03.2021
Branch Service Assistant
Etiqa Life and General Assurance Philippines, Inc.
11.2012 - 11.2019
Bachelor of Science - Interior Design
University of San Agustin
Global Business Management
Seneca College
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