Experienced Casino Floor Supervisor with a strong focus on customer service, dispute resolution, and game compliance. Demonstrated ability to create enjoyable gaming experiences while ensuring adherence to regulatory standards.
Overview
26
26
years of professional experience
Work History
Casino Dealer
Thunder Valley Casino
Lincoln
03.2026 - Current
Dealt cards and managed game flow for various casino games.
Delivered exceptional customer service to create memorable guest experiences.
Explained game rules and assisted players in understanding gameplay.
Processed cash transactions and ensured accurate chip counts to maintain game integrity.
Dealt Blackjack, Poker, Baccarat, and Pai Gow to facilitate engaging gameplay.
Casino Floor Supervisor
Cache Creek Casino Resort
Brooks
06.2000 - 04.2019
Maximized customer satisfaction through effective dealer management and consistent gaming environments.
Supervised daily operations on gaming floor, enhancing guest experience.
Monitored gaming activities to ensure compliance with state regulations.
Kept all games in compliance with casino and gaming standards.
Resolved customer disputes and maintained a positive atmosphere.
Greeted guests with professionalism, fostering enjoyable atmosphere.