Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lai (Cindy) San

Sacramento

Summary

Experienced Casino Floor Supervisor with a strong focus on customer service, dispute resolution, and game compliance. Demonstrated ability to create enjoyable gaming experiences while ensuring adherence to regulatory standards.

Overview

26
26
years of professional experience

Work History

Casino Dealer

Thunder Valley Casino
Lincoln
03.2026 - Current
  • Dealt cards and managed game flow for various casino games.
  • Delivered exceptional customer service to create memorable guest experiences.
  • Explained game rules and assisted players in understanding gameplay.
  • Processed cash transactions and ensured accurate chip counts to maintain game integrity.
  • Dealt Blackjack, Poker, Baccarat, and Pai Gow to facilitate engaging gameplay.

Casino Floor Supervisor

Cache Creek Casino Resort
Brooks
06.2000 - 04.2019
  • Maximized customer satisfaction through effective dealer management and consistent gaming environments.
  • Supervised daily operations on gaming floor, enhancing guest experience.
  • Monitored gaming activities to ensure compliance with state regulations.
  • Kept all games in compliance with casino and gaming standards.
  • Resolved customer disputes and maintained a positive atmosphere.
  • Greeted guests with professionalism, fostering enjoyable atmosphere.

Education

Associate of Science - Accounting

American River College
Sacramento, CA
05-2014

Skills

  • Card dealing
  • Game rule explanation
  • Game compliance
  • Money handling
  • Floor supervision
  • Customer engagement
  • Customer service
  • Excellent customer service
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Problem solving
  • Dispute resolution
  • Friendly demeanor

Timeline

Casino Dealer

Thunder Valley Casino
03.2026 - Current

Casino Floor Supervisor

Cache Creek Casino Resort
06.2000 - 04.2019

Associate of Science - Accounting

American River College
Lai (Cindy) San