LAICA MAE MANALO

• Efficiently process customer transactions using a point-of-sale system, handling cash, credit cards, and digital payments with precision.
• Maintain a comprehensive understanding of product prices, promotions, and discounts to ensure accurate billing and enhance customer satisfaction.
• Resolve customer inquiries, concerns, and issues promptly, demonstrating excellent communication and problem-solving skills.
• Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.

2022 BDO Circle of Excellence Awardee

• Performs start and end of day banking activities.
• Provides service to client relative to account opening, placements and investments, Safety Deposit Box, client inquiries and after sales services.
• Advised customers on bank products, services and financial planning options.
• Assisted customers by answering banking questions and recommending solutions.
• Ensures compliance to prescribed bank policies and procedures, internal control and regulatory requirements.
• Helped customers understand and use mobile applications and online banking.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

• Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
• Worked with senior personnel to troubleshoot and diagnose issues with equipment and worked with service providers to facilitate repairs for end users.