Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laiba Usman

Customer Services Assistant
Lethbridge,AB

Summary

To obtain a position of responsibility that will allow me to provide quality services to internal and external customers.

Overview

3
3
years of professional experience
18
18
years of post-secondary education

Work History

Membership Services Representative

YMCA Lethbridge
10.2023 - Current
  • Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
  • Assisted prospective and established members in person or by telephone.
  • Conducted facility tours for prospective members, highlighting benefits and amenities offered.
  • Processed new memberships and renewals, ensuring accurate data entry and timely processing.
  • Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply for opening and closing procedures.

Cashier

Real Canadian Superstore
11.2022 - 09.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.

Sales Associate/Cashier

Winners
10.2022 - 01.2023
  • Used technology resources to assist customers in locating and selecting items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Assessed customer needs to provide assistance and information on product features.
  • Engaged customers in friendly, professional dialogue to determine needs.

Cashier

Circle K / Shell
04.2022 - 10.2022
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Reported pricing discrepancies to supervisor.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer questions and provided store information.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Sales Associate

Walmart
02.2022 - 09.2022
  • Examined and inspected stock items for damage and reported findings to supervisors.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Communicated with customers to discuss packing needs and special items or circumstances.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.

Education

Bachelors - Business Administration

BBA - Human Resource Management

The University of FSD (TUF)
05.2001 - 01.2019

Skills

    Data entry proficiency

    Membership processing

    Teamwork and collaboration

    Problem-solving skills

    Customer service

    Time management

Timeline

Membership Services Representative

YMCA Lethbridge
10.2023 - Current

Cashier

Real Canadian Superstore
11.2022 - 09.2023

Sales Associate/Cashier

Winners
10.2022 - 01.2023

Cashier

Circle K / Shell
04.2022 - 10.2022

Sales Associate

Walmart
02.2022 - 09.2022

BBA - Human Resource Management

The University of FSD (TUF)
05.2001 - 01.2019

Bachelors - Business Administration

Similar Profiles

CREATE PROFILE
Laiba UsmanCustomer Services Assistant