Laiba Usman
Customer Services Assistant
Lethbridge,AB
Summary
To obtain a position of responsibility that will allow me to provide quality services to internal and external customers.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
Work History
Membership Services Representative
YMCA Lethbridge
Lethbridge, AB
10.2023 - Current
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Assisted prospective and established members in person or by telephone.
- Conducted facility tours for prospective members, highlighting benefits and amenities offered.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply for opening and closing procedures.
Cashier
Real Canadian Superstore
Lethbridge, AB
11.2022 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Sales Associate/Cashier
Winners
Lethbridge, AB
10.2022 - 01.2023
- Used technology resources to assist customers in locating and selecting items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
Cashier
Circle K / Shell
Lethbridge, AB
04.2022 - 10.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Reported pricing discrepancies to supervisor.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered customer questions and provided store information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Sales Associate
Walmart
Lethbridge, AB
02.2022 - 09.2022
- Examined and inspected stock items for damage and reported findings to supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Communicated with customers to discuss packing needs and special items or circumstances.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Education
Bachelors - Business Administration
BBA - Human Resource Management
The University of FSD (TUF)
05.2001 - 01.2019
Skills
Data entry proficiency
Membership processing
Teamwork and collaboration
Problem-solving skills
Customer service
Time management
Timeline
Membership Services Representative
YMCA Lethbridge
10.2023 - Current
Cashier
Real Canadian Superstore
11.2022 - 09.2023
Sales Associate/Cashier
Winners
10.2022 - 01.2023
Cashier
Circle K / Shell
04.2022 - 10.2022
Sales Associate
Walmart
02.2022 - 09.2022
BBA - Human Resource Management
The University of FSD (TUF)
05.2001 - 01.2019