LAIBA SHEIKH
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Strategic problem solver with background in providing innovative solutions and streamlining processes. Possess strong analytical skills, adept at dissecting complex scenarios and identifying key areas for improvement.
Overview
8
8
years of professional experience
Work History
OPTICAL ASSOCIATE
Mountain View Optometry
05.2022 - Current
- Evaluate prescriptions from Optometrists in conjunction with patients’ vocational and avocational visual requirements
- Take accurate details of each customer’s optical and facial details to arrive at the best fit and style preference before procuring frames
- Complete additional daily office tasks such as keeping records of clients’ prescriptions, preparing paperwork for customers’ insurance payments, maintaining order inventory, and tracking requests in the system
- Selling vision assistive equipment and other gadgets such as sunglasses, spectacles, and contact lenses
- Create work orders for lab technicians and provide relevant information for them to make new lenses
- Verifying jobs using specialized equipment, such as calipers, lensometers, and lens gauges
- Repairing and adjusting frames using suitable equipment.
GUEST SERVICE ADMINISTRATOR
Massage Addict – Part-time
08.2021 - Current
- Processed payment for treatments performed billing the client or direct bill client's insurance provider collect payment owing from clients after their treatment, processing cash, debit and credit transactions
- Provided interpretation of insurance and billing statements as requested
- Communicated value in clinic membership to build clientele and clinic growth
- Responded to client's inquiries by providing knowledgeable and accurate information on a variety of topics including membership, billing inquiries, services offered, hours of operation and payment options / option of direct billing
- Provided new clients with the required paperwork ensuring all signatures are obtained and important information is noted, inputting into the clinic's software and verifying all appointments have been entered into the software application accurately
- Updated client personal information as requested such as change of address, change in phone number and change to or addition of benefits provider
- Attended the clinic's multi-line phone system, answered calls in a timely and friendly manner, responded to inquiries, booked appointments over the phone and in person according to the clinic's booking policy and procedures.
CAP1 SUPPORT ASSITANT MANAGER
Walmart
08.2019 - 05.2022
- Drove profitable sales through achievement of sales and profit goals, budget management and sales forecasts
- Proactively analyzed and utilized sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures
- Communicated sales results associates and guides interpretation of results
- Ensured optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards within company policies and guidelines
- Implemented new store programs according to company direction, while evaluating effectiveness to achieve successful results specifically related to customer availability program (CAP 1)
- Executed and monitored asset protection and safety controls, maintained quality assurance standards, oversaw safety and operational reviews while ensuring compliance with Walmart policies and procedures and with established safety, security, sales, financial and record keeping procedures and practices
- Anticipated and proactively responded to compliance issues, including Total Loss/general controls
- Served and greeted customers, sought their feedback and ensured customer needs, complaints, and issues are resolved within company guidelines to create a positive shopping experience
- As a member of management, provided direction to associates on friendly and helpful customer service approaches and techniques
- Lead associates by conducting regular team meetings and communicating operational direction and drives engagement, recognized and rewarded accomplishments and provides opportunities for professional growth
- Helped department managers and associates develop new skills and identified high-potential associates, providing training and development to increase their capability
- Demonstrated company values by holding Associates accountable through timely, honest, specific and respectful performance feedback
- Complied with all company standards and procedures when handling all merchandise.
CAP 1 DEPARTMENT MANAGER
Walmart
06.2018 - 08.2019
- Functioned as a lead of a team to strategically planned and executed duties based on workload and operational functions
- Provided excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolved customer issues
- Contributed to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensured displays and fixtures are secure
- Delegated, followed-up and completed price changes and picked and stocked merchandise in all areas of the store
- Corrected Perpetual Inventory – PI and shelf capacity errors in all areas of the store and placed orders for low inventory
- Assigned, followed-up and worked picks from automated systems and completed backroom bin audits
- Reviewed finalized count listings and referred to appropriate ASM and completed warehouse claims
- Completed mods and maintaining modular integrity
- Took care of section work by completing it on a weekly basis before the deadline.
MERCHANDISING ASSOCIATE
Walmart
11.2017 - 06.2018
- Received new merchandise and stock shelves on the sales floor
- Restocked and neatly repack unsold items onto shelves
- Prepared merchandise for purchase by entering items into store inventory and apply sales tags
- Assembled product displays, attended the cash register, returns and exchanges or stock take, as assigned
- Promoted products and store loyalty programs during customer interactions
- Provided outstanding customer experiences
- Maintained an organized and clean sales floor
- Promoted a positive store culture.
SALES ASSOCIATE
The Hudson Bay Company
01.2017 - 10.2017
- Performed daily department tasks including stocking jewelry and handbags, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Achieved daily sales goal by cross selling and promoting additional products and services
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Maintained product quality and handled customer inquiries and complaints
- Always provided exceptional customer service
- Maintained a regular customer base and actively worked to develop new customer relationships.
Education
Associate of Applied Science - Organizational Behaviour And Human Resource Management
Southern Alberta Institute of Technology
Calgary, AB04-2019
BBA - Business Administration
University of Central Punjab
Pakistan05-2016
Skills
- MS Office
- Recordkeeping
- Analytical and Critical Thinking
- Quality Assurance
- Time Management
- Excellent Communication
- Organization and Time Management
- Dependable and Responsible
- Task Prioritization
- Problem-Solving
- Leadership
Timeline
OPTICAL ASSOCIATE
Mountain View Optometry
05.2022 - Current
GUEST SERVICE ADMINISTRATOR
Massage Addict – Part-time
08.2021 - Current
CAP1 SUPPORT ASSITANT MANAGER
Walmart
08.2019 - 05.2022
CAP 1 DEPARTMENT MANAGER
Walmart
06.2018 - 08.2019
MERCHANDISING ASSOCIATE
Walmart
11.2017 - 06.2018
SALES ASSOCIATE
The Hudson Bay Company
01.2017 - 10.2017
Associate of Applied Science - Organizational Behaviour And Human Resource Management
Southern Alberta Institute of Technology
BBA - Business Administration
University of Central Punjab
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