Wahhaaj Khawaja
Mississauga,ON
Summary
Self-motivated professional and an entrepreneur successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, high level sales cycle knowledge and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
7
7
years of professional experience
Work History
Personal Lending Specialist
BMO Bank of Montreal
08.2022 - Current
- Maintained knowledge of current sales and goals and maintained more than 100% sales targets.
- Followed all company policies and procedures to deliver quality work.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Established plans and payoffs for customers' loans.
- Proactively identified solutions for customers experiencing credit issues.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Explained very technical financial information to applicants in easy-to-understand language.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced environment.
- Conducted research, gathered information from multiple sources and presented results.
Founder
Beard Empire
Toronto, ON
01.2017 - Current
- Increased sales revenue by up to 120% in first 4 months by successfully marketing beard oil kits instead of individual product categories.
- Executed all digital marketing initiatives, including E-Commerce strategy, SEO and SEM, Instagram marketing and social media content to drive website traffic.
- Effectively utilized social media platforms to target demographic that fits product portfolio. To date have almost 60,000 followers on brand's Facebook's page.
- Created and monitored promotional approaches to increase sales and profit levels. Expert in running successful PPC and Facebook Ad campaigns.
Associate Credit Cards
BMO Bank Of Montreal
Mississauga, ON
09.2021 - 07.2022
- - Took anywhere from 85-100 inbound calls day from BMO credit card customers across Canada.
- - Provided callers with great customer experience, effective call management using BMO's framework, efficient use of problem-solving skills to identify and provide solution for customer's main issue.
- -Uncovered and provided solution based services and products to customers.
- - Successfully having average handling time per call of 290 seconds when target is 310 seconds.
- - Hitting 125% for net promoter score (customer satisfaction survey) consistently when target is 83% for associates.
- - Successfully meeting and exceeding all sales targets constantly everyday.
- - Maintained product details and protocols to comply with contracts and disclosures.
- - Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Certified Senior Sales Specialist
BestBuy
Oakville, ON
09.2018 - 01.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Exercised excellent communication and networking skills to create strong presence for company's goals, delivery model and service plans while educating customers on home-connected solutions based on customer's needs.
- Utilized communication and interpersonal skills to successfully interact with numerous customers daily, achieving between $5000 to $10,000 in retail sales.
- Successfully improved store sales through aggressive sales strategy that involved back-ending Geek Squad services such as Geek Squad Protection Plan(GSP), Product Replacement Plan(PRP), accessories and complete solution to clients.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Solidified and maintained loyal customer base of more than 20 repeat clients by providing each customer with personalized shopping experience based on their need, budget and technical specifications.
- Used established sales behaviors to demonstrate exceptional product knowledge that drove incremental revenue, leading to increase in average ticket of 3% month over month for 16 consecutive months.
- Demonstrated exceptional leadership, commitment and drive while working competitively in non commissioned sales environment; consistently surpassed monthly quotas by minimum of 5%.
- Eased transition of incoming associates by providing on-the-job training for 8 employees and helping others reach their respective sales goals while consistently hitting personal targets.
Audit Associate
KPMG
Lahore, Pakistan
06.2017 - 07.2018
- Worked audit engagements for wide variety of industries, including engineering, manufacturing, non-profit and human resources.
- Analyzed trends over monthly, quarterly and annual financial data to investigate fluctuations.
- Followed up on reviews to assess and report on completion or progress of corrective actions.
- Performed auditing work in accordance with GAAS (Generally Accepted Auditing Standards) to meet rigorous standards.
- Developed and enforced audit policies and administrative and technical functions.
- Managed internal controls and assessed risks of technology network by performing information system audits of each division.
- Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Gathered and analyzed financial data to determine improvement efforts.
- Performed extensive assessments of accounts, including payables and receivables, equity, debt and revenue to verify accuracy in financial reports.
- Met with clients to identify and assess business controls, risks and workflow inefficiencies.
- Interviewed business owners, explained audit scope and conducted exit interviews of audit findings.
- Interacted with key client management to gather information, resolve audit-related problems and make recommendations for business and process improvements.
- Established internal control systems by updating audit programs.
- Prepared working papers, reports and supporting documentation for audit findings.
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Established alternative audit, accounting and internal control procedures and recommended process improvements to aid clients in addressing deficiencies.
Quality Controller
Rapid Aid Ltd
Mississauga, ON
03.2017 - 05.2017
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
Education
Certificate in Accounting And Finance - Accounting And Finance
Institute of Chartered Accountants of Pakistan
Pakistan05.2017
O/A- Levels(Cambridge Education) - Mathematics And Statistics
Keynesian Institute of Management And Sciences
Pakistan08.2015
Skills
- Proficient in Word Press design, Excel, PowerPoint, Google Suite, Google Ads,
Social Media Marketing, Keynote, Illustrator, Microsoft Office, Salesforce CRM system and Adobe Photoshop - More than 4 years of proven track record of closing leads, exceeding sales quota goals and managing sales pipeline in B2B and B2C environment
- Utilizing multiple platforms(cold calling, e-mail, video, social, content, webinars, events) to engage with potential prospects
- Possess valid Ontario Driving License
- Objection handling for both inbound and outbound leads
www.beardempire.pk
E-Commerce Business
Timeline
Personal Lending Specialist
BMO Bank of Montreal
08.2022 - Current
Associate Credit Cards
BMO Bank Of Montreal
09.2021 - 07.2022
Certified Senior Sales Specialist
BestBuy
09.2018 - 01.2021
Audit Associate
KPMG
06.2017 - 07.2018
Quality Controller
Rapid Aid Ltd
03.2017 - 05.2017
Founder
Beard Empire
01.2017 - Current
Certificate in Accounting And Finance - Accounting And Finance
Institute of Chartered Accountants of Pakistan
O/A- Levels(Cambridge Education) - Mathematics And Statistics
Keynesian Institute of Management And Sciences
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