Laiba Jamil
Milton,ON
Summary
Experienced customer service representative from Pakistan having almost 3 years of experience in my family's multinational trading company Moooi Home and possessing fluent multilingualism and exceptional translation skills in 4 of the most spoken languages in the world. Known for professionalism, friendliness, hard work and time-management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Moooi Home
Islamabad, Punjab
12.2020 - 07.2023
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable service.
- Kept records of customer interactions, thoroughly recording details of inquiries.
- Strengthened customer retention by offering discount options.
- Provided prompt service to customers via phone, email, and chat.
- Courteously greeted customers and offered company details upon request.
Education
High School Diploma -
Fauji Foundation College For Girls
Rawalpindi06-2023
High School Diploma -
Army Public School For Girls
Islamabad06-2021
Bachelor of Arts - Tourism Management
European University of Lefke
LefkeSkills
- Fluently Multilingual in English, Urdu, German and Hindi
- Customer queries
- Interpersonal Skills
- Good communication skills
- Payment Management
- Returns processing
- Customer Engagement
- Public Speaking
- Appointment Coordination
- Presentation Skills
- Microsoft Excel and PowerPoint
- Customer Needs Assessment
- Report Writing
- Time Management
- Organizational Skills for a Tidy and Clutter-free Environment
- Hard Work
- Smart Work
- Customer Service
Certification
- IELTS (International English Language Testing System): Band 7.5 with 8.5 in speaking module.
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Latin
Elementary
Italian
Elementary
Websites
Accomplishments
- Ranked in Top 3 students of Army Public Schools and Colleges System.
- Awarded A++ Sash by school for hard work.
- Elected as the Head Girl of the school by students due to my friendly nature.
- Selected as the Head of the Student Council Body.
References
References available upon request.
Timeline
Customer Service Executive
Moooi Home
12.2020 - 07.2023
High School Diploma -
Fauji Foundation College For Girls
High School Diploma -
Army Public School For Girls
Bachelor of Arts - Tourism Management
European University of Lefke
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