Laiba Choudhry

As an Operations Agent at Paladin Security Group in Toronto, ON, I play a pivotal role in maintaining the security infrastructure by actively engaging in various tasks. Since January 2021, my responsibilities have included responding to emails, scheduling and coordinating security personnel, managing phone calls, and addressing security inquiries.

A significant part of my role involves handling communications for Westpark Healthcare, where I am responsible for responding to emergency calls. This includes coordinating rapid responses, connecting with on-call doctors, and liaising with other departments to ensure efficient and effective resolution of emergencies. Additionally, I am involved in making overhead announcements to disseminate critical information and maintain a high level of security awareness.

On a day-to-day basis, I manage the scheduling of security guards, ensuring appropriate coverage and responding to any changes or book-off requests. This involves effective communication with the security team to guarantee smooth operations. Simultaneously, I handle phone calls, addressing inquiries related to security matters and providing necessary information to clients or internal stakeholders.

In summary, my role as an Operations Agent encompasses a range of tasks, from handling communications for emergency situations at Westpark Healthcare to managing the logistics of security personnel scheduling and responding to various security-related inquiries. This multifaceted position requires effective communication, quick decision-making, and the ability to coordinate seamlessly in dynamic situations.

• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
• Applied play-based strategies to provide diverse approaches to learning.
• Supervised over 15 children during in-classroom activities and on playground.

• Communicated positively with children and guardians.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Communicated with parents regarding children's progress and development, raising any issues.
• Assisted children with homework assignments and special projects across different subjects.
• Guided school homework and read bedtime stories to support development.
• Established and maintained safe play environment for children.
• Helped children complete homework assignments and school projects.
• Supervised children on playground to help develop physical and social skills.
• Promoted language development skills through reading and storytelling.