Laiba Baloch
North York
Summary
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RBC CENTRE WEST DESK
Paladin Security
03.2025 - Current
- Assign cleaning tasks based on priority.
- Monitor and track completion of work orders.
- Collaborate with other departments for cleaning needs.
- Work with security to implement safety protocols.
Assess premises for security risks. - Prepare reports on work order and cleaning performance.
- Address cleanliness and safety concerns promptly.
- Encourage feedback to foster a positive work environment.
Front Desk Security Officer
Securitas Security Services
10.2023 - 10.2024
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
- Enhanced building security by conducting thorough visitor screening and issuing proper identification badges.
Security Guard
Paragon Security LTD.
09.2021 - 02.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Customer Service Representative
Old Navy
12.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Wheelchair Assistant
Allama Iqbal International Airport
01.2018 - 10.2020
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Assisted in reducing patient wait times by promptly responding to wheelchair assistance requests.
- Upheld strict confidentiality standards when handling sensitive information about patients'' medical conditions or personal lives during conversations or transports.
Education
High School Diploma -
Nusrat Jahan Girls College
01-2018
Fine Arts - People And Culture
Superior College
Pakistan09-2020
Skills
- Customer Service
- Operational Skills
- Technical Skills
- Multitasking
- Issue resolution
- Client engagement
- Inventory management
- Report writing
- Schedule coordination
- Proficient in Microsoft Office
- Quick learner
- CRM software experience
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Professional Working
Hindi
Native or Bilingual
Certification
- Standard First Aid and CPR - 2023
- Security Guard License - 2021
- Customer Service Representative, Alison.com - 2020
Timeline
RBC CENTRE WEST DESK
Paladin Security
03.2025 - Current
Front Desk Security Officer
Securitas Security Services
10.2023 - 10.2024
Security Guard
Paragon Security LTD.
09.2021 - 02.2023
Customer Service Representative
Old Navy
12.2020 - 08.2021
Wheelchair Assistant
Allama Iqbal International Airport
01.2018 - 10.2020
High School Diploma -
Nusrat Jahan Girls College
Fine Arts - People And Culture
Superior College
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