Laia Piedra
Fresno
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Piedra's Auto Detailing
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Used time management and efficient cleaning methods to meet deadlines.
- Responded to customer requests for products, services, and company information.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
Education
No Degree -
Clovis High School
Clovis, CA05-2027
Skills
- Customer service
- Active listening
- Problem resolution
- Complaint handling
- Paperwork processing
- Prioritization
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Interests
- Enjoy participating in sports for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Music
- I have a passion for photography and editing photos
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Timeline
Customer Service Representative
Piedra's Auto Detailing
02.2022 - Current
No Degree -
Clovis High School
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