Laia Haney
Oakland
Summary
I'm a Qualified professional that specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Seeking a rewarding position in a community where client-relationships are important. I have an outgoing personality, attentive to detail and strong people skills that will allow me the ability to establish priorities and meet goals of the business and residents. Committed to keeping accurate records ,ensuring being on time and maintaining compliance. Possessing a nature of accuracy. Offering over 10 years of experience and a analytical approach to identifying and solving complex problems.
Overview
16
16
years of professional experience
Work History
IHSS Provider
Alameda County IHSS Public Authorities
03.2010 - Current
- Provided personal care and support to clients with disabilities and elderly individuals.
- Assisted clients with daily living activities, including bathing, dressing, and grooming.
- Maintained a clean and safe environment for clients in their homes.
- Coordinated transportation for clients to medical appointments and social activities.
- Communicated effectively with clients, families, and healthcare professionals about care needs.
- Provided companionship and emotional support to clients.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Helped with mobility issues such as getting out of bed or transferring from a wheelchair to bed.
- Ensured that all safety regulations were followed at all times in order to reduce risk of injury.
- Assisted with daily living activities such as meal preparation, bathing, dressing and grooming.
- Administered medications according to instructions from doctors or nurses.
- Performed light housekeeping duties including laundry, vacuuming, dusting, sweeping and mopping.
- Responded promptly to emergency situations involving the client's health or safety.
- Assisted with personal hygiene needs like brushing teeth, changing diapers and providing toileting assistance.
- Kept accurate time sheets detailing hours worked each day for payroll purposes.
- Developed positive relationships with clients' families and other care providers involved in their care plan.
- Assisted client with self-administering medications during scheduled times.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Helped clients get in and out of beds and wheelchairs.
Concrige
Liberty Group Ltd
Oakland
03.2022 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
MET Team Associate
The Home Depot Inc
Oakland
02.2014 - 09.2016
- Managed inventory processes and maintained stock levels for product accessibility.
- Collaborated with team members to ensure efficient workflow and task completion.
- Assisted customers with inquiries and provided product information for better service.
- Operated tools and equipment safely to support various project needs efficiently.
- Trained new associates on operational procedures and company policies effectively.
- Conducted regular safety checks to promote a secure work environment for all staff.
- Resolved customer concerns promptly to maintain high satisfaction standards in service.
- Created reports detailing progress, successes, and challenges encountered during program implementation.
- Conducted regular inventory checks to ensure accurate stock levels.
- Assisted in the development of MET Team protocols and procedures.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Placed prices and descriptive signage to enhance displays and promote items.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Education
High School Diploma -
Emery High
Emeryville, CA06-2005
Skills
- Personal care
- Medication administration
- Safety compliance
- Client transportation
- Daily living support
- Customer relationship management
- Effective communication
- Meal preparation
- Physical therapy support
- Progress documentation
- Community activities
- Verbal and written communications
- Service documentation
- Word processing
- Microsoft word
- Microsoft Excel
- Faxing Filling
- Telephone Communications
Timeline
Concrige
Liberty Group Ltd
03.2022 - 05.2023
MET Team Associate
The Home Depot Inc
02.2014 - 09.2016
IHSS Provider
Alameda County IHSS Public Authorities
03.2010 - Current
High School Diploma -
Emery High