Lai-In Vong
Richmond
Summary
Dynamic Logistics Manager with a proven track record at Promochrom Technologies, enhancing operational efficiencies and spearheading logistics strategies. Excelled in team management and customer service, achieving significant cost reductions. Skilled in freight cost estimation and adept at fostering global logistics coordination. Successfully managed complex shipping operations, demonstrating a fast learning ability and an independent work ethic.
Overview
15
15
years of professional experience
Work History
Logistics Manager /Office Administrative Assistant
Promochrom Technologies
Richmond
10.2022 - Current
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Drafted shipment reports to inform management and clients.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Identified and resolved shipping and packaging errors.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Consistently met company and department objectives within budget and time constraints.
- Directed investigations to verify and resolve customer or shipper complaints.
- Worked collaboratively with customers and staff at various levels.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Ordered supplies and maintained an inventory of office equipment.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Processed incoming invoices for payment in a timely manner.
- Greeted visitors and responded to inquiries in a professional manner.
- Completed day-to-day duties accurately and efficiently.
Shipping Coordinator
A Group Cargo Terminal Inc.
03.2020 - 03.2022
- Arrange cargo depart from the port to warehouse/ arrange trucker and shipment
- Order supply for office and warehouse
- Keep track of finances, including invoices, direct billed insurances, credits/returns, and statements
- Responsible for paper works, customers notifications
- Answer phone calls and emails; handle shipments between stores, and head office
- Work as a team to manager shipment smoothly
- Daily communicate with CBSA about shipment's safety and duty
- Assist customers to release all kind of shipment
Sales Consultant / Technician
Dell Customer Experience Center
Macau
07.2010 - 08.2011
- Give advice for customers to choose computers and explain the different product options available
- Order different computers through websites
- Keep track of finances, including invoices, direct billed insurances, credits/returns, and statements
- Responsible for paper works, customers notifications
- Answer phone calls and emails; handle shipments between stores, and head office
- Alerting management of any low inventories or supplies
- Work as a team to achieve sales target and goal monthly
- Finish daily closing tasks
- Solve customers' hardware and software problem
- Make sure customers understand their issue of the computer and try to get a solution for them
- Ensure all computers are working perfectly
Education
Bachelor of Art - Economics
University of Victoria
08.2019
High School Certificate -
Spectrum Community School
06.2012
Skills
- Customer Service
- Communication Skills
- Handling Rage Customers
- MS Office
- Economics Knowledge
- Fast Learner
- Independent Work Ethic
- Freight cost estimation
- Procurement management
- Cost reduction strategies
- Logistics management
- Global logistics coordination
- Shipping and receiving operations
- Supplies inventory
- Team management
References
- Ian, General Manager, (833) 772-4766, PromoChrom Technologies
- Jenny Lee, Manager, (604) 275-7711, A Group Cargo Terminal Inc.
- Albian, Shipping Coordinator leader, (778) 987-9933, A Group Cargo Terminal Inc.
Profile
A graduate of Economics from University of Victoria, possess professional knowledge about Economic theory and skills, and also has been engaged in customer service for many times during work time., Optimistic and positive personality, good at communicating with others, strong customer service awareness, quickly adapted to the new environment and willing to accept challenges., An efficient learner with a firm concept of time, skilled in making periodic plans, arranging time reasonably and completing tasks efficiently., Possess risk management awareness and problem solving ability. Familiar with Financial marketing and products. Able to use economic skills for providing professional advice for clients.
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Accomplishments
- honor with MOST HELPFUL AWARD in PromoChrom during 2024.
Timeline
Logistics Manager /Office Administrative Assistant
Promochrom Technologies
10.2022 - Current
Shipping Coordinator
A Group Cargo Terminal Inc.
03.2020 - 03.2022
Sales Consultant / Technician
Dell Customer Experience Center
07.2010 - 08.2011
Bachelor of Art - Economics
University of Victoria
High School Certificate -
Spectrum Community School
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